Deliver a modern experience with Member Advocacy
What do members really want from a health plan experience? See what members said are the most important health plan offerings—and how Member Advocacy can help.
Topic: Member Experience
What is Member Advocacy?
Every health plan leader has a different image of how to best serve their members. Many health plans are taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online.…
4 Steps to help health plans own the member experience
In healthcare, it often feels as though the industry is changing so quickly that it’s hard to keep up. How members communicate, what kinds of experiences they expect, and what they can afford continues to shift. But health plans are…
Actionable digital health strategies to enhance member experience: Looking ahead into 2023 and beyond
Health plan leaders are revamping their digital engagement strategies to create seamless digital experiences that improve member satisfaction and retention. However, it can be challenging to leverage digital technology to its fullest potential.
Why health plans should stop using healthcare jargon in member communications
Members misunderstand their health needs when their providers use healthcare jargon. Health plans can help clear up their confusion.
How health plans can use digital health technology to improve the member experience
Modern health plans have many responsibilities. Payers are increasingly on the hook for addressing healthcare barriers and improving member outcomes, while reducing costs and maintaining compliance measures. With the right digital health technology, your health plan can extend the reach…
Enabling payers to succeed with a member-centered digital transformation
Payers find themselves in the midst of enterprise-wide digital transformation to improve member experience, maintain regulatory compliance, and remain competitive in a crowded marketplace. While these efforts predate the pandemic, the public health crisis proved to be a catalyst accelerating…
Closing Care Gaps: How Technology Helps Payers Empower Providers
The healthcare industry has long agreed: payers and providers must be on the same team to improve care and quality for patients. But traditionally, technology has often worsened communication and data silos rather than fostering true collaboration.
Support members with the Women’s Health On-Demand Articles bundle
Women’s health encompasses more than maternity support. Make it easy and convenient for members to access health resources for all life stages with Wellframe’s Women’s Health On-Demand Articles bundle.
Q4 2022 Health plan member engagement survey report
To get a better understanding of the healthcare issues members are facing, Wellframe sponsored a survey of more than 1,000 health plan members across the U.S. Our goal was to identify healthcare barriers members are facing, and what tools they…