Changes to HEDIS scores and Star ratings means health plans have to focus on member experience and satisfaction now more than ever—especially Medicare members. An omnichannel digital communication strategy can make it easier to reach and engage more of your…
What do members really want from a health plan experience? See what members said are the most important health plan offerings—and how Member Advocacy can help.
Every health plan leader has a different image of how to best serve their members. Many health plans are taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online.…
In healthcare, it often feels as though the industry is changing so quickly that it’s hard to keep up. How members communicate, what kinds of experiences they expect, and what they can afford continues to shift. But health plans are…
Health plan leaders are revamping their digital engagement strategies to create seamless digital experiences that improve member satisfaction and retention. However, it can be challenging to leverage digital technology to its fullest potential.
Members misunderstand their health needs when their providers use healthcare jargon. Health plans can help clear up their confusion.
Modern health plans have many responsibilities. Payers are increasingly on the hook for addressing healthcare barriers and improving member outcomes, while reducing costs and maintaining compliance measures. With the right digital health technology, your health plan can extend the reach…
Payers find themselves in the midst of enterprise-wide digital transformation to improve member experience, maintain regulatory compliance, and remain competitive in a crowded marketplace. While these efforts predate the pandemic, the public health crisis proved to be a catalyst accelerating…
The healthcare industry has long agreed: payers and providers must be on the same team to improve care and quality for patients. But traditionally, technology has often worsened communication and data silos rather than fostering true collaboration.
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