DATA SCIENCE AND ANALYTICS

Business analytics powered by data science

Quantify your impact and generate digital health insights that drive member experience and staff efficiency.

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data analytics generating digital insights

The Wellframe approach

When you know more, you can do more

Measure, evaluate, and continuously improve your digital health management performance.

  • Conduct impact assessments and benchmarking

  • Measure member retention

  • Gain insight into member onboarding

  • Rigorously quantify medical cost savings

  • Assess staff efficiency

The Wellframe difference

AI-generated insights improve member experience and staff efficiency

  • Natural language processing (NLP) tracks conversation response rate, topic intent, sentiment trends and reply speed
  • Prioritization and scoring algorithms inform effective outreach
  • Alerts and digital health insights generated for staff based on member activity and compliance
  • Identify population-level trends from unstructured messaging data
  • Insights from RPM, assessments and PROMs activate timely interventions and opportunities for personalization
Care team dashboard with alerts and notifications
magnifying glass over data

Robust analytics quantify your impact

  • Operational Success Report: Regular insights on staff performance, capacity, member onboarding success, and member engagement
  • Insights Report: Help team leaders hold staff and teams accountable and ensure alignment with organizational goals
  • Foundational Data Export: Raw data export for daily staff and member activity that can be integrated into third party system, electronic data warehouses and any other system of record

2x

increase in care manager panel size

17%

reduction in inpatient admissions

9%

reduction in ER utilization
Happy Wellframe app user

Although Wellframe provides constant reminders to the user, the real value is the coaches that are assigned to you. Mine have provided me constant feedback to my questions and concerns. No matter what I ask, they provide constructive information in a timely manner. Having them within a keystroke is comforting.”

– Wellframe User

Knowing there is a support system in place has kept me motivated. I know I am not alone on my journey.”

– Wellframe User

Featured resources

Case Study

Digital health can improve care transitions for members with multimorbidities

Executive summary Challenges to effective care transitions Being discharged from the hospital comes with many challenges. From remembering medications to sticking to your doctor’s instructions. And managing multiple conditions during this time can be overwhelming. Care transitions are essential to…

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Webinar

Survey results: Members need help managing their care and benefits

Nearly 1 in 4 health insurance members are confused by communications from their health plan. How can health plans reach these members with relevant and accessible information?

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Article

How to measure the success of Member Advocacy

How to measure the success of Member Advocacy How does your health plan define success? Market growth, PMPM costs, and medical loss ratio are all important metrics to track. But when it comes to Member Advocacy, success is defined by…

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View all resources

See how to quantify your impact to drive continuous improvement

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