Metrics that matter: Demonstrate an exceptional member experience with digital health
Don’t wait for historical data to calculate ROI—leverage digital health experience metrics to assess your health plan’s impact now.
Topic: Member Experience
How health plans can create and sustain stronger member relationships
Earning member trust is the key to building stronger member relationships, improving outcomes, and increasing retention.
6 ways health plans can build a better member experience strategy
“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
Webinar: Support Medicare Members with a Digital Ecosystem
Changes to HEDIS scores and Star ratings means health plans have to focus on member experience and satisfaction now more than ever—especially Medicare members. An omnichannel digital communication strategy can make it easier to reach and engage more of your…
Deliver a modern experience with Member Advocacy
What do members really want from a health plan experience? See what members said are the most important health plan offerings—and how Member Advocacy can help.
What is Member Advocacy?
Every health plan leader has a different image of how to best serve their members. Many health plans are taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online.…
4 Steps to help health plans own the member experience
In healthcare, it often feels as though the industry is changing so quickly that it’s hard to keep up. How members communicate, what kinds of experiences they expect, and what they can afford continues to shift. But health plans are…
Actionable digital health strategies to enhance member experience: Looking ahead into 2023 and beyond
Health plan leaders are revamping their digital engagement strategies to create seamless digital experiences that improve member satisfaction and retention. However, it can be challenging to leverage digital technology to its fullest potential.
4 things Medicaid members need from a health plan experience
More than 3 in 5 Medicaid members have felt overwhelmed by managing their health. The healthcare system can be confusing enough to navigate. For Medicaid members, it can be even more challenging in the face of financial, transportation, and social…
Why health plans should stop using healthcare jargon in member communications
Members misunderstand their health needs when their providers use healthcare jargon. Health plans can help clear up their confusion.