Deliver a modern experience with Member Advocacy
What do members really want from a health plan experience? See what members said are the most important health plan offerings—and how Member Advocacy can help.
Topic: Member Advocacy
What is Member Advocacy?
Every health plan leader has a different image of how to best serve their members. Many health plans are taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online.…
How to close the Member Advocacy technology gap to meet member demands
How are health plans using digital health technology to adapt to shifting federal regulations and member expectations? To better understand the motivations and barriers influencing health plan strategy, Wellframe commissioned a survey of health plan decision-makers. We found that most…
Closing gaps in care through better member relationships
Building stronger member relationships can help your health plan access vital care gap information while improving the quality of member outreach and communications. Offering digital engagement channels makes it easier to understand and support your members’ whole health needs—including when…
4 questions that will help your plan build a Member Advocacy roadmap
What information does your health plan need to build a Member Advocacy roadmap? Jacob Sattelmair, Wellframe’s Executive VP and General Manager, sat down with Jessica DaMassa of WTF Health to discuss Member Advocacy and the future of digital health management.
Digital transformation isn’t enough — health plans need Member Advocacy
For health plans, a compelling and coordinated member experience is crucial. It helps drive benefit utilization and improved health outcomes for members, and it can also improve the plan’s own market competitiveness.
Healthcare payer decision-maker survey: The changing face of member experience technology
Payers find themselves in uncharted waters. Federal legislation and regulation require payers to share greater information with their members and the wide healthcare ecosystem. Value-based and alternative payment models are the impetus behind a need to collect more patient health…
Survey results: Why health plans are empowering members with Advocacy
Member experience is a top priority for many health plan leaders. And the pressure is on—from members and federal legislators. But implementing compliant technology solutions can be challenging.
How does a Caregiver Support Program empower family caregivers?
Wellframe’s new Caregiver Support Program makes it easier for health plans to fully support family caregivers—and scale their impact.
Shifting your mindset: The 7-part plan to achieve Member Advocacy
Member Advocacy is a holistic health plan service model. Under a Member Advocacy model, integrated technologies facilitate trusting human relationships. Members have better access to the staff and clinicians that can help them. And clinicians are better equipped to address…