“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
You’re ready to take on Member Advocacy at your health plan. But you can’t get started unless you know where you’re coming from. It’s time to see where your health plan is in your Member Advocacy journey—from DCM and DCS…
How to measure the success of Member Advocacy How does your health plan define success? Market growth, PMPM costs, and medical loss ratio are all important metrics to track. But when it comes to Member Advocacy, success is defined by…
Whether you’re building, buying, or partnering, modernizing your member services means making a mindset shift. When you implement Member Advocacy, you don’t just get a digital engagement solution. You’re fundamentally changing the way you support and interact with your members.
More than 50% of consumers would rather wait at the DMV than deal with a health insurance issue. So it’s no surprise that digital-first organizations are gaining popularity. Your health plan could use that to your advantage and outsource to…
Improving healthcare access starts with supporting and informing your members. New digital entrants aim to address healthcare inequities by disrupting the current system. But there are many ways health plans can better address health equity with Member Advocacy.
Adopting a new service model can be daunting. Here’s how to form the foundation of your plan’s Member Advocacy model and put your health plan on the right track.
What do members really want from a health plan experience? See what members said are the most important health plan offerings—and how Member Advocacy can help.
Every health plan leader has a different image of how to best serve their members. Many health plans are taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online.…
How are health plans using digital health technology to adapt to shifting federal regulations and member expectations? To better understand the motivations and barriers influencing health plan strategy, Wellframe commissioned a survey of health plan decision-makers. We found that most…