Managing chronic pain with Member Advocacy
Empower your members and improve their chronic pain management with digital health management. Follow along on one member journey.
Topic: Member Advocacy
Why does your health plan need a Member Resource Center?
When members can find their benefits, they can use their benefits. Make it easier for your members to get the information they need with a Member Resource Center. A Member Resource Center offers the personal and relevant information your members…
How care teams can better support the whole person
How care teams can better support the whole person Even the most skilled care managers can only spend a fraction of their days talking with members. Despite their best efforts, it can be difficult to engage with members and support…
6 ways health plans can build a better member experience strategy
“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
Where are you in your Member Advocacy journey?
You’re ready to take on Member Advocacy at your health plan. But you can’t get started unless you know where you’re coming from. It’s time to see where your health plan is in your Member Advocacy journey—from DCM and DCS…
How to measure the success of Member Advocacy
How to measure the success of Member Advocacy How does your health plan define success? Market growth, PMPM costs, and medical loss ratio are all important metrics to track. But when it comes to Member Advocacy, success is defined by…
Rethinking how you implement Member Advocacy
Whether you’re building, buying, or partnering, modernizing your member services means making a mindset shift. When you implement Member Advocacy, you don’t just get a digital engagement solution. You’re fundamentally changing the way you support and interact with your members.
Should you build, buy, or partner for a Member Advocacy solution?
More than 50% of consumers would rather wait at the DMV than deal with a health insurance issue. So it’s no surprise that digital-first organizations are gaining popularity. Your health plan could use that to your advantage and outsource to…
Address health equity with Member Advocacy
Improving healthcare access starts with supporting and informing your members. New digital entrants aim to address healthcare inequities by disrupting the current system. But there are many ways health plans can better address health equity with Member Advocacy.
The two-piece foundation of Member Advocacy
Adopting a new service model can be daunting. Here’s how to form the foundation of your plan’s Member Advocacy model and put your health plan on the right track.