The U.S. healthcare industry faced another year of continuous change in 2023. Patients and providers looked for more ways to leverage telehealth and other digital health options to improve care access amid the ongoing staffing shortage. At the same time,…
HEDIS (Healthcare Effectiveness Data and Information Set) measures are designed to track health plan performance and improvement across several key domains. This includes preventive care, chronic condition management (for physical and mental health), access and availability of care, patient experience,…
About 78 percent of Medicare Advantage members enrolled in plans with 4 or more stars in 2020. This is up from 72 percent in 2019. Plans that fell below 4 stars took a financial hit from decreased enrollment. They also…
Changes to HEDIS scores and Star ratings means health plans have to focus on member experience and satisfaction now more than ever—especially Medicare members. An omnichannel digital communication strategy can make it easier to reach and engage more of your…
We surveyed 1,000 Americans & found health plan members are overwhelmed by managing their health. Here’s how health plans can help.
Over the past few years, health plans have been hesitant to use digital health to engage with senior members. The main objection? Seniors don’t use smartphones and mobile technology. We’re here to debunk that myth. Older members are not only…
In the past year, more than one-third of seniors forgot to take their daily medication. And more than a quarter missed a doctor’s appointment. So how can your health plan reach senior members and help them stay on the right…
We’re debunking common misconceptions about older Americans being unwilling to use healthcare technology.
Despite misconceptions, Americans across all socio-economic backgrounds own smartphones.
Reduce readmissions and improve care transitions with digital health interventions.