Changes to HEDIS scores and Star ratings means health plans have to focus on member experience and satisfaction now more than ever—especially Medicare members. An omnichannel digital communication strategy can make it easier to reach and engage more of your…
Adopting a new service model can be daunting. Here’s how to form the foundation of your plan’s Member Advocacy model and put your health plan on the right track.
See which digital technologies can enable your health plan to reach larger populations with the same resources.
How are health plans using digital health technology to adapt to shifting federal regulations and member expectations? To better understand the motivations and barriers influencing health plan strategy, Wellframe commissioned a survey of health plan decision-makers. We found that most…
Building stronger member relationships can help your health plan access vital care gap information while improving the quality of member outreach and communications. Offering digital engagement channels makes it easier to understand and support your members’ whole health needs—including when…
What information does your health plan need to build a Member Advocacy roadmap? Jacob Sattelmair, Wellframe’s Executive VP and General Manager, sat down with Jessica DaMassa of WTF Health to discuss Member Advocacy and the future of digital health management.
Over the past few years, health plans have been hesitant to use digital health to engage with senior members. The main objection? Seniors don’t use smartphones and mobile technology. We’re here to debunk that myth. Older members are not only…
Managing chronic pain with Member Advocacy For many members, managing chronic pain can be a long and frustrating journey. Under a Member Advocacy model, health plans are better able to address their needs using technology. To see how a Member…
Member Advocacy is a holistic health plan service model. Under a Member Advocacy model, integrated technologies facilitate trusting human relationships. Members have better access to the staff and clinicians that can help them. And clinicians are better equipped to address…
All people deserve to feel confident, cared for, and supported by the healthcare system. So why should health plans try to specifically improve care for Spanish speakers? Spanish speakers are less likely to receive preventive health services, often receive lower-quality…