“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
Discover how one statewide health plan built a digital adoption ecosystem that improved member enrollment and increased member touchpoints.
Digital care management offerings have become an essential part of member marketing and engagement strategies. But once your health plan makes the investment, how are you making sure members know about their new tools?
Why are so many health plans turning to Digital Care Management solutions? And how can you get organizational buy-in at your health plan?
Improving healthcare access starts with supporting and informing your members. New digital entrants aim to address healthcare inequities by disrupting the current system. But there are many ways health plans can better address health equity with Member Advocacy.
Changes to HEDIS scores and Star ratings means health plans have to focus on member experience and satisfaction now more than ever—especially Medicare members. An omnichannel digital communication strategy can make it easier to reach and engage more of your…
Adopting a new service model can be daunting. Here’s how to form the foundation of your plan’s Member Advocacy model and put your health plan on the right track.
See which digital technologies can enable your health plan to reach larger populations with the same resources.
How are health plans using digital health technology to adapt to shifting federal regulations and member expectations? To better understand the motivations and barriers influencing health plan strategy, Wellframe commissioned a survey of health plan decision-makers. We found that most…
Building stronger member relationships can help your health plan access vital care gap information while improving the quality of member outreach and communications. Offering digital engagement channels makes it easier to understand and support your members’ whole health needs—including when…