Archives: Landing Pages
9 digital care management capabilities that scale member engagement – Thank You
9 digital care management capabilities that scale member engagement
We’re reimagining health care relationships
The future of health plan customer experience: 5 critical shifts
3 Ways Health Insurers Can Improve Health Literacy
Health literacy is an individual’s ability to access, process, and understand basic healthcare information so they can make appropriate health decisions. People with limited health literacy tend to have higher rates of hospitalization, are more likely to suffer from chronic…
How to build a care team that supports the whole person
How to build a care team that supports the whole person Care management programs typically employ a group of licensed clinicians who are responsible for both reaching out to members and engaging them toward improved outcomes. But a significant portion…
How health plans and employers can meet today’s healthcare needs
How health plans and employers can meet today’s healthcare needs It’s well-documented that COVID-19 has prevented many people from receiving necessary healthcare services. Meanwhile, the mental and emotional impacts of the pandemic are taking a toll on the overall health and wellbeing…
Metrics that matter: How to demonstrate an exceptional member experience with digital health
Metrics that matter: How to demonstrate an exceptional member experience with digital health Faced with empowered consumers, increasing competition, and the threat of disintermediation from new technology entrants, many health insurance plans aim to differentiate their member experience by delivering…
How to operationalize your member advocacy strategy
CHECKLIST How to operationalize your member advocacy strategy The imperative to orchestrate a better member experience has never been greater. Outsourced consumer engagement services are capitalizing on customer dissatisfaction: overall, employers gave their plans a C+ grade point average on their ability…
The evolution of telehealth: Digitizing the member journey
The evolution of telehealth: Digitizing the member journey In the last several months, the U.S. has seen a drastic boom in telehealth usage due to the circumstances created by the COVID-19 pandemic. In fact, the market has seen a 64.3% increase…