The future of health plan customer experience: 5 critical shifts
Today, many health insurance plans focus on delivering value through their core offering. But given industry consolidation, shifting consumer expectations, and the rise of nontraditional competitors, leaders must consider new strategies to deliver the seamless, on-demand service required to win and retain business.
How can health plans make this challenging shift? See how leading organizations evolve the customer experience to ensure their success.
Making these shifts can be incredibly challenging, but it’s more urgent than ever for health plans to evolve their service model. Find out how a proven partner can help you quickly develop and operationalize your digital transformation goals.