Nearly 1 in 4 health insurance members are confused by communications from their health plan. How can health plans reach these members with relevant and accessible information?
Topic: Member Insights
Member experience is a top priority for many health plan leaders. And the pressure is on—from members and federal legislators. But implementing compliant technology solutions can be challenging.
Executive summary Challenges to effective care transitions Being discharged from the hospital comes with many challenges. From remembering medications to sticking to your doctor’s instructions. And managing multiple conditions during this time can be overwhelming. Care transitions are essential to…
We’re debunking common misconceptions about older Americans being unwilling to use healthcare technology.
Unnecessary tests cost between $75-101 billion every year. So how can health plans help tackle this issue?
Member experience can suffer when health plans aren’t sure what their members want or expect.
What is NPS? Net promoter score (NPS) is a measure of customer experience based on how likely a customer is to recommend a brand. NPS is an averaged numerical score, calculated based on user surveys and reviews. Digital health NPS refers…
Heart disease is among the leading causes of death in the U.S. and around the world. Some patients with heart disease are referred to a cardiac rehabilitation (CR) program. A CR program includes: Individual patient risk assessments, nutrition counseling, exercise…
People with chronic conditions face an enormous burden in managing their health on their own between healthcare encounters.
Despite misconceptions, Americans across all socio-economic backgrounds own smartphones.