What 1,000 members want from their health insurance plan


Member experience can suffer when health plans aren’t sure what their members want or expect. To give health plans a clearer picture, Wellframe commissioned a survey of more than 1,000 people across the U.S. Respondents all had public or private health insurance.

The results highlight some surprising trends in how members think about their health plans, including that 43% of adults surveyed do not understand their health insurance coverage or benefits.

This webinar will deep dive into our survey results. Watch now to learn what members want from their health insurance, including:

  • How members with chronic conditions manage their health during the pandemic
  • The virtual health tools the majority of seniors would use
  • The barriers that cause members to become disengaged with their health
  • The percentage of members looking for mental health support from their plan


  • susan-150x150

    Susan Beaton, VP, Health Plan Strategy, Wellframe

    Susan is an innovative and collaborative healthcare industry executive with a passion for engaging consumers outside the four walls of health care. She offers over 20 years of experience as a clinical nurse leader and health plan executive, coming to Wellframe from Blue Cross Blue Shield Nebraska where she was VP of Care Management, Provider Services and Risk. Susan’s direct experience in the clinical and payer arena help teams reimagine the way they can support their members while yielding incredible value.