What is health plan member engagement?
What makes for meaningful health plan member engagement? See how to move beyond tracking app logins and better engage your members.
Topic: Member Engagement
The 21st Century Call Center
As healthcare consumers and members, it isn’t uncommon for most of us to have slammed down the phone in frustration after a circuitous conversation with a call center, unsure if our question was even answered. How can health plans provide…
Closing gaps in care through better member relationships
Building stronger member relationships can help your health plan access vital care gap information while improving the quality of member outreach and communications. Offering digital engagement channels makes it easier to understand and support your members’ whole health needs—including when…
4 questions that will help your plan build a Member Advocacy roadmap
What information does your health plan need to build a Member Advocacy roadmap? Jacob Sattelmair, Wellframe’s Executive VP and General Manager, sat down with Jessica DaMassa of WTF Health to discuss Member Advocacy and the future of digital health management.
Introducing Wellsquared, a new digital companion for ongoing member engagement
The healthcare and health insurance landscape is constantly evolving. Technology is playing a growing role in the delivery of care, and patients are increasingly seeking out digital tools to help them manage their own health. In this environment, it’s more…
Survey results: Members need help managing their care and benefits
Nearly 1 in 4 health insurance members are confused by communications from their health plan. How can health plans reach these members with relevant and accessible information?
Digital transformation isn’t enough — health plans need Member Advocacy
For health plans, a compelling and coordinated member experience is crucial. It helps drive benefit utilization and improved health outcomes for members, and it can also improve the plan’s own market competitiveness.
How health plans can enhance engagement with senior members using technology
Over the past few years, health plans have been hesitant to use digital health to engage with senior members. The main objection? Seniors don’t use smartphones and mobile technology. We’re here to debunk that myth. Older members are not only…
Healthcare payer decision-maker survey: The changing face of member experience technology
Payers find themselves in uncharted waters. Federal legislation and regulation require payers to share greater information with their members and the wide healthcare ecosystem. Value-based and alternative payment models are the impetus behind a need to collect more patient health…
The 5-step staff efficiency framework for reaching your member engagement goals
Your members want more engagement and personalization. This staff efficiency framework can help you extend your care resources.