How to remove assessment friction to boost care management participation

Staffing constraints mean traditional methods of communication aren’t working for everyone. Nurses want to engage with their members, but challenges like large caseloads and understaffing make it difficult. To meet regulatory requirements, understand members’ goals and priorities, and build the…

The 21st Century Call Center

As healthcare consumers and members, it isn’t uncommon for most of us to have slammed down the phone in frustration after a circuitous conversation with a call center, unsure if our question was even answered. How can health plans provide…

Closing gaps in care through better member relationships

Building stronger member relationships can help your health plan access vital care gap information while improving the quality of member outreach and communications. Offering digital engagement channels makes it easier to understand and support your members’ whole health needs—including when…