How health plans can create and sustain stronger member relationships
Earning member trust is the key to building stronger member relationships, improving outcomes, and increasing retention.
Topic: Member Engagement
6 ways health plans can build a better member experience strategy
“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
How to encourage your members to use digital care management offerings
Digital care management offerings have become an essential part of member marketing and engagement strategies. But once your health plan makes the investment, how are you making sure members know about their new tools?
How U.S. Payers Can Improve Member Engagement in Health Navigation
Wellframe is identified as a Sample Vendor in this new analyst report from Gartner. The report outlines three key ways health plans can improve member engagement, ease healthcare navigation, and adapt to shifting market demands. Within the report, Table 1…
How to remove assessment friction to boost care management participation
Staffing constraints mean traditional methods of communication aren’t working for everyone. Nurses want to engage with their members, but challenges like large caseloads and understaffing make it difficult. To meet regulatory requirements, understand members’ goals and priorities, and build the…
How to support members and cut costs through digital engagement
Healthcare costs continue to rise, making it harder for patients and providers to manage increasing care needs without breaking the bank. Digital engagement can help improve healthcare access and reduce the risk of complications. And many health plans are already…
9 digital care management capabilities that scale member engagement
See which digital technologies can enable your health plan to reach larger populations with the same resources.
Why health plans should stop using healthcare jargon in member communications
Members misunderstand their health needs when their providers use healthcare jargon. Health plans can help clear up their confusion.
What is health plan member engagement?
What makes for meaningful health plan member engagement? See how to move beyond tracking app logins and better engage your members.
The 21st Century Call Center
As healthcare consumers and members, it isn’t uncommon for most of us to have slammed down the phone in frustration after a circuitous conversation with a call center, unsure if our question was even answered. How can health plans provide…