When members can find their benefits, they can use their benefits. Make it easier for your members to get the information they need with a Member Resource Center. A Member Resource Center offers the personal and relevant information your members…
The U.S. healthcare industry faced another year of continuous change in 2023. Patients and providers looked for more ways to leverage telehealth and other digital health options to improve care access amid the ongoing staffing shortage. At the same time,…
Earning member trust is the key to building stronger member relationships, improving outcomes, and increasing retention.
“Member experience” and “member engagement” are healthcare hot topics. While health plan leaders know these metrics are key to winning and retaining business, it can be difficult to know what an ideal member experience actually looks like. We asked our…
Digital care management offerings have become an essential part of member marketing and engagement strategies. But once your health plan makes the investment, how are you making sure members know about their new tools?
Wellframe is identified as a Sample Vendor in this new analyst report from Gartner. The report outlines three key ways health plans can improve member engagement, ease healthcare navigation, and adapt to shifting market demands. Within the report, Table 1…
Staffing constraints mean traditional methods of communication aren’t working for everyone. Nurses want to engage with their members, but challenges like large caseloads and understaffing make it difficult. To meet regulatory requirements, understand members’ goals and priorities, and build the…
Healthcare costs continue to rise, making it harder for patients and providers to manage increasing care needs without breaking the bank. Digital engagement can help improve healthcare access and reduce the risk of complications. And many health plans are already…
See which digital technologies can enable your health plan to reach larger populations with the same resources.
Members misunderstand their health needs when their providers use healthcare jargon. Health plans can help clear up their confusion.