How to measure the success of Member Advocacy

How to measure the success of Member Advocacy How does your health plan define success? Market growth, PMPM costs, and medical loss ratio are all important metrics to track. But when it comes to Member Advocacy, success is defined by…

Rethinking how you implement Member Advocacy

Whether you’re building, buying, or partnering, modernizing your member services means making a mindset shift. When you implement Member Advocacy, you don’t just get a digital engagement solution. You’re fundamentally changing the way you support and interact with your members.

How to remove assessment friction to boost care management participation

Staffing constraints mean traditional methods of communication aren’t working for everyone. Nurses want to engage with their members, but challenges like large caseloads and understaffing make it difficult. To meet regulatory requirements, understand members’ goals and priorities, and build the…