very interaction or point of contact with a member, often referred to as a “touchpoint,” has the opportunity to ensure brand loyalty, improve satisfaction, or engage members toward better health outcomes.
Remote patient monitoring (RPM) is a critical component of any virtual health strategy. Read the checklist to make sure your organization is prepared to design a truly impactful strategy.
When you have a full picture of your populations’ needs, you can make a bigger impact. See what your members are talking about, according to data from Wellframe’s Digital Health Management platform.
Keeping members engaged in their health is critical to improving outcomes. So it’s no surprise that leading health plans invest in digital health management solutions to support members outside the walls of care delivery. But as many health plans will…
In the last several months, the U.S. has seen a drastic boom in telehealth usage due to the circumstances created by the COVID-19 pandemic. In fact, the market has seen a 64.3% increase in demand in 2020. Though some speculate…
The COVID-19 (SARS-CoV-2) pandemic has dramatically accelerated digital transformation in healthcare, taking the topic from conceptual to table stakes in a matter of months. Telemedicine has been lauded for its promise—and for good reason. When millions of Americans were compelled…
An improved experience has become something of a buzzword in healthcare today. But health plan leaders know this concept is key to winning and retaining business in a crowded market.
The imperative to orchestrate a better member experience has never been greater. Outsourced consumer engagement services are capitalizing on customer dissatisfaction: overall, employers gave their plans a C+ grade point average on their ability to direct employees to high-quality healthcare,…