What members want from their health plans

2020 Health Plan Member Engagement Report

The global pandemic has made navigating the healthcare system more challenging and overwhelming than ever. Yet at a time when people are looking for more support and guidance from health plans and providers, the healthcare system risks missing the moment.

To help health insurance plans provide members with more unified healthcare experiences, Wellframe commissioned a survey of more than 1,100 individuals with public or private insurance. Findings from our report include:

  • 57% were “frustrated” by the experience from their health plan when seeking support
  • 60% think the information and care they receive from the healthcare system is not personalized to their needs
  • 51% find it difficult to understand healthcare costs
survey-report

Get the report.

The Wellframe Difference

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Support the whole person in one comprehensive solution

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Extend the reach of staff to engage more people

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Generate insights that enable early interventions

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Deliver measurable value and continuous improvement

“Wellframe provides an opportunity for us to establish longer term patient relationships with our members so that we can best align them with the right support to assure that they’re receiving the best possible service.”

– Carrie Whitcher, VP, Health Care Improvement,
Excellus BlueCross BlueShield 

Health management app on various screen sizes

Want to learn how Wellframe can help your organization differentiate in a crowded market?