Digital Customer Service
Own the member experience
Win a competitive advantage by unifying resources and benefits in one comprehensive solution.
How Wellframe works
Wellframe proactively establishes digital relationships to simplify how members navigate the healthcare system. Our member experience solution helps members make the most of their benefits and find high-value resources for them.
The Wellframe advantage
The Wellframe approach
We combine technology, content, integrations, data science and analytics, and customer partnership to enable the person-to-person connections that make healthcare work best.
Technology that improves the member experience, at scale
A member mobile app that supports your full patient population, paired with a staff dashboard that enables efficiency.
Learn more about our technology
Self-service content that empowers members to take control of their health and care
Searchable on-demand educational articles—optimized for mobile, accessibility, and health literacy—available in English and Spanish.
Learn more about our content
Integrations that connect members to all the resources they need, across their healthcare journey
Integrates resources such as: medication management, appointment scheduling, telehealth, provider lookups, and information about costs and coverage.
Learn more about our integrations
Data science and analytics inform your impact
Measure the impact of digital health management on cost and utilization while uncovering insights that improve the member experience.
Learn more about our analytics
Make digital transformation possible with customer partnership
Align people, processes, and technology with our professional services support.
Learn more about our customer partnership
Empowering health plans to achieve their best
17%
reduction in inpatient admissions among highest risk members29%
increase in the utilization of preventive medicine services62
member NPS
Featured digital customer service resources
5 ways to turn member touchpoints into a continuous member journey
very interaction or point of contact with a member, often referred to as a “touchpoint,” has the opportunity to ensure brand loyalty, improve satisfaction, or engage members toward better health outcomes.
Should you build, buy, or partner for Member Advocacy?
More than 50% of consumers would rather wait at the DMV than deal with a health insurance issue. So it’s no surprise that digital-first organizations are gaining popularity. Your health plan could use that to your advantage and outsource to…
Frequently asked employer RFP questions—and responses that get you noticed
A major employer just put out an RFP for a new health plan. You’re no stranger to responding to healthcare RFPs, but today’s market is more crowded than ever before. So how are you going to stand out among your…