Digital Customer Service
Own the member experience
Win a competitive advantage by unifying resources and benefits in one comprehensive solution.
How Wellframe works
Wellframe proactively establishes digital relationships to simplify how members navigate the healthcare system. Our member experience solution helps members make the most of their benefits and find high-value resources for them.
The Wellframe advantage
The Wellframe approach
We combine technology, content, integrations, data science and analytics, and customer partnership to enable the person-to-person connections that make healthcare work best.
Technology that improves the member experience, at scale
A member mobile app that supports your full patient population, paired with a staff dashboard that enables efficiency.
Learn more about our technology
Self-service content that empowers members to take control of their health and care
Searchable on-demand educational articles—optimized for mobile, accessibility, and health literacy—available in English and Spanish.
Learn more about our content
Integrations that connect members to all the resources they need, across their healthcare journey
Integrates resources such as: medication management, appointment scheduling, telehealth, provider lookups, and information about costs and coverage.
Learn more about our integrations
Data science and analytics inform your impact
Measure the impact of digital health management on cost and utilization while uncovering insights that improve the member experience.
Learn more about our analytics
Make digital transformation possible with customer partnership
Align people, processes, and technology with our professional services support.
Learn more about our customer partnership
Empowering health plans to achieve their best
17%
reduction in inpatient admissions among highest risk members29%
increase in the utilization of preventive medicine services62
member NPS
Featured digital customer service resources
Why does your health plan need a Member Resource Center?
When members can find their benefits, they can use their benefits. Make it easier for your members to get the information they need with a Member Resource Center. A Member Resource Center offers the personal and relevant information your members…
5 critical shifts in the health plan member experience
Health plans are investing in technologies that can support members and staff. Many focus on delivering value through core offerings. But health plan leaders have to consider new strategies to deliver the seamless, on-demand services that members expect.
What drives a positive digital health NPS?
What is NPS? Net promoter score (NPS) is a measure of customer experience based on how likely a customer is to recommend a brand. NPS is an averaged numerical score, calculated based on user surveys and reviews. Digital health NPS refers…