All people deserve to feel confident, cared for, and supported by the healthcare system. So why should health plans try to specifically improve care for Spanish speakers? Spanish speakers are less likely to receive preventive health services, often receive lower-quality…
Nearly 80% of caregivers prioritize someone else’s health over their own. That means your plan can impact more members if you empower the family caregiver.
Health plan leaders know that an improved experience is key to winning and retaining business in a crowded market. Given the rapid acceleration of digital transformation and consumerism, health plans face a mandate to embrace a new kind of digital…
A survey of 1,000 health plan members shows key growth opportunities for health plans by addressing what they want from their health plan experience.
very interaction or point of contact with a member, often referred to as a “touchpoint,” has the opportunity to ensure brand loyalty, improve satisfaction, or engage members toward better health outcomes.
The imperative to orchestrate a better member experience has never been greater. Outsourced consumer engagement services are capitalizing on customer dissatisfaction: overall, employers gave their plans a C+ grade point average on their ability to direct employees to high-quality healthcare,…
Health literacy is an individual’s ability to access, process, and understand basic healthcare information so they can make appropriate health decisions. People with limited health literacy tend to have higher rates of hospitalization, are more likely to suffer from chronic…