There are two components of the glucometer tracking feature enhancements: data visualization and device integration. The data visualization component is available to all customers. The glucometer device integration component is a brand new capability and would need to be added to your Digital Care Management Agreement with Wellframe. As mentioned in the webinar, we are offering a price incentive for this initial launch period, so we recommend that you act quickly! Please work with your Customer Partner and Customer Success team to get the conversation started, if that hasn’t happened already.

Yes! One of the benefits of tracking blood glucose readings through the Wellframe Member App is that members can ditch the paper. Once readings are entered into the app, members can open the app and show their physician the trend during a visit, or they can click the “share” button and use all the sharing functionality built into their phone like attaching the .csv file to an email or downloading to Dropbox or Google Drive.

The share feature is part of the data visualization enhancement and is automatically available to all customers and their members.

Livongo’s device is unique to Livongo and is not supported by Validic. But if a member is using any device that is not supported by Wellframe and Validic, they can still manually enter their blood glucose readings and receive the full support of their Wellframe care team, as well as utilize the data visualization, including the data sharing feature.

The Wellframe Support team will respond to user errors, issues, or questions related to:

Members will be directed to health plan customer service for:

Members will be directed to the device company (e.g. Nipro) for:

Wellframe Support, Engineering and Validic (via Validic technical support) will address:

The data visualization was released on April 8, 2021. That means the data visualization feature is live for members enrolled in the adult biometrics program to monitor their blood sugar readings. Please note that these features are not available for the prenatal or pediatric caregiver diabetes biometrics programs. The device integration capabilities will be available to customers who have added this service to their Wellframe Digital Care Management Agreement. Please contact your Wellframe Customer Success team to learn more about purchasing these capabilities.

Both the glucometer device integration and the data visualizations are available as part of these specific care programs:

Please note that these features are not available for the prenatal or pediatric caregiver diabetes biometrics programs.

These biometrics care programs are not included in the Type 2 Diabetes Program but can be added in addition to this program at the discretion of the care manager. This enables staff to choose whether they want to include biometric monitoring as part of the member’s plan of care.

Members should always first and foremost follow the instructions given to them by their provider. That should include a plan for how to address both hypo and hyperglycemia. If a member gets a glucose reading that is lower than their target or meets the threshold of hypoglycemia they should follow their provider’s direction. The information shared via Wellframe is meant to supplement rather than replace the provider’s instructions.

Care Managers will see a priority alert pop up in their dashboard for any out-of-range readings. The value of the reading, whether or not it is out of their personal range, and any other symptoms reported will be included in the alert.

No, the pre-lunch and pre-dinner biometrics do not say the word fasting. We only use fasting in reference to the pre-breakfast blood sugar reading, which is a true fasting blood sugar.  

Here’s the full device list that Validic supports. It looks like the Abbott devices on the list are supported by OCR (optical character recognition). Validic calls the OCR capability VitalSnap.

There is no cost to Members from Wellframe to use these capabilities, as the business arrangement is between Wellframe and our health plan customers, who then offer the service to their Members.

Yes! There will be an in-app guide as well as written and video resources within the member help center. Wellframe’s Support team is available as well for assistance.

We think so too! Thanks for the feedback.

Once a member has paired a glucometer, the app will remember that same device, so they will not have to identify or sync their device every time. Members can pair multiple glucometer devices and indicate which one is primary. The primary device is the one that will sync automatically. Members can also add, remove, resync devices, or change which device is primary within the Member App by viewing their Settings, then Connected Devices.

Please contact your Wellframe Project Manager with any additional questions.