Care program: Behavioral Health

Wellframe’s Behavioral Health digital care program bundle includes four digital care programs to support each of these diagnoses:

All four behavioral health programs span 30 days, and require a clinical diagnosis.

For members with behavioral health diagnoses, finding the right care support and managing treatment plans can be difficult. In Wellframe’s annual health plan member survey, members with behavioral health diagnoses reported that in the last year:

Digital care programs make critical health support more accessible for members who may already have difficulty managing their diagnoses. Care managers can send 1:1 messages to members through the app if they don’t complete certain tasks or respond to surveys. Members can also use the app to send messages to their care teams when it’s convenient.

Plus, seeking help for behavioral health issues can be vulnerable. For some members, sending messages or replying to digital surveys may be easier and less intimidating than talking face-to-face. Members may also feel more comfortable using digital communication than speaking over the phone for privacy reasons.

Wellframe’s digital care programs send dashboard alerts to clinicians if a members’ survey responses indicate a care gap or unmet health need. Alerts like these make it easier for care teams to prioritize high-risk members for additional outreach and support.

Behavioral Health digital care programs include educational articles, surveys and assessments, and regular automated encouragements through the app. Program participants are given a daily checklist with health- and diagnosis-related tasks to complete. 

Daily checklists encourage members to take action to improve their health and wellness. These actions include medication reminders, tracking blood sugar, logging physical activity, and reading relevant articles about their diagnosis and benefits. A few of the articles recommended as part of the Behavioral Health program offerings are:

Digital care programs like those in Wellframe’s Behavioral Health offerings can help care teams build trust with members and uncover the information they need to improve outreach and care outcomes.