Care program: Behavioral Health

What is the Behavioral Health digital care program?

Wellframe’s Behavioral Health digital care program bundle includes four digital care programs to support each of these diagnoses:

  • Bipolar Disorder
  • Post-Traumatic Stress Disorder
  • Schizophrenia
  • Substance Use Disorder

All four behavioral health programs span 30 days, and require a clinical diagnosis.

How does Wellframe’s Behavioral Health care program empower care teams?

For members with behavioral health diagnoses, finding the right care support and managing treatment plans can be difficult. In Wellframe’s annual health plan member survey, members with behavioral health diagnoses reported that in the last year:

Digital care programs make critical health support more accessible for members who may already have difficulty managing their diagnoses. Care managers can send 1:1 messages to members through the app if they don’t complete certain tasks or respond to surveys. Members can also use the app to send messages to their care teams when it’s convenient.

Plus, seeking help for behavioral health issues can be vulnerable. For some members, sending messages or replying to digital surveys may be easier and less intimidating than talking face-to-face. Members may also feel more comfortable using digital communication than speaking over the phone for privacy reasons.

Surveys and assessments surface key insights

As part of the Behavioral Health digital care programs, members receive digital surveys and assessments that can alert care teams to potential health issues or barriers to healthcare access. Care managers can also leverage three validated screening tools within the digital care programs:

  • PROMIS CAT Depression
  • PROMIS Sleep Disturbance
  • CAGE Alcohol Abuse Risk

Wellframe’s digital care programs send dashboard alerts to clinicians if a members’ survey responses indicate a care gap or unmet health need. Alerts like these make it easier for care teams to prioritize high-risk members for additional outreach and support.

What types of information do Behavioral Health program participants receive?

Behavioral Health digital care programs include educational articles, surveys and assessments, and regular automated encouragements through the app. Program participants are given a daily checklist with health- and diagnosis-related tasks to complete. 

Daily checklists encourage members to take action to improve their health and wellness. These actions include medication reminders, tracking blood sugar, logging physical activity, and reading relevant articles about their diagnosis and benefits. A few of the articles recommended as part of the Behavioral Health program offerings are:

  • Bipolar Disorder is Treatable
  • After Trauma
  • Learning to Live with Schizophrenia
  • Recognizing & Avoiding Triggers

Digital care programs like those in Wellframe’s Behavioral Health offerings can help care teams build trust with members and uncover the information they need to improve outreach and care outcomes.