Improving healthcare access starts with supporting and informing your members. New digital entrants aim to address healthcare inequities by disrupting the current system. But there are many ways health plans can better address health equity with Member Advocacy.
When members can find their benefits, they can use their benefits. Make it easier for your members to get the information they need with a Member Resource Center. A Member Resource Center offers the personal and relevant information your members…
With Digital Customer Service (DCS), your health plan can gain a competitive market advantage while improving your member relationships. The goal of a DCS strategy is to empower health plan members to take control of their own health and wellness.