Blue KC members are looking for a holistic health plan service model
Own the Blue KC member experience with Digital Customer Service
75% of health plan members said their insurance companies do not meet their standards–or even offer a service–for coordination of care. Wellframe empowers you to become a trusted advocate for all your members’ health needs, so you can improve member satisfaction, utilization, and customer brand loyalty.
What is Member Advocacy?
Every health plan leader has a different image of how to best serve their members. Blue KC is already taking steps toward digital transformation and digital health management. But there’s more to improving the member experience than meeting them online. Enter Member Advocacy.
Managing pain with help from an Advocate
See how Wellframe’s Digital Care Management solution can be combined with Digital Customer Service to help you uncover member needs, guide members to the right resources, and improve benefits utilization.
The industry landscape for achieving digital transformation
Digital transformation refers to the integration of technology into all areas of a business. For health plans, it can help maximize operational efficiency, improve quality performance, personalize the member experience, and more. Choosing the right path to achieving digital transformation starts with understanding your goals.
What 1,000 members want from their health insurance plan
Is Blue KC ready to take the next step toward an Advocacy model? Let’s start with understanding how you can best serve your members.
Watch this session from Recharge 2021, Building the Health Plan of the Future. Wellframe CEO Jake Sattelmair is joined by executives from Humana and Oliver Wyman.
Learn how BlueCross BlueShield of South Carolina benefitted from embracing digital health in this recording from Recharge 2021.
Personalization in health care: Why, how and when
There’s nothing more personal than health. But healthcare industry stakeholders have not always excelled at personalizing the healthcare experience. That’s changing, say Oscar Chief Operating Officer Meghan Joyce and Wellframe co-founder and Chief Innovation Officer Dr. Trishan Panch. They agree that care personalization matters because it empowers patients and builds the trust needed to improve care outcomes. In this podcast episode, Joyce and Panch share recommendations for starting out, building on progress, and ultimately improving health outcomes.
Get in touch with your Wellframe representative
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Paul Cameron
Phone: 610 246 4915
Email: paul.cameron@wellframe.com
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