Clinical Leadership Forum 2023
On-demand recordings and content
At the 2023 Clinical Leadership Forum, we hosted clinical leaders from health plans across the U.S.— including National and Regional plans spanning Commercial, Medicare, Medicaid, and ACA markets. These experts hosted discussions on topics like health equity, change management, and member engagement.
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We’re competing against people we’ve never competed against before… There’s a different level of consumer expectation.”
Digital health literacy is going to be really important. How do members disseminate all of this health information that comes through different avenues?”
For staff, it’s about improved reach and higher efficiency. Let’s make it easier for them to do their jobs and outreach to members.”
You have to address any misconceptions people have or any barriers they have to taking that actions, misunderstandings, all of it.”
People’s level of satisfaction with an individual nurse care manager is actually impacting their level of satisfaction with your health plan writ large.”
We can use mobile as an intimate scalable channel to enhance the relationship between a nurse and someone with really significant need.”
How are you actually going to measure that you have impact and are successful? Maybe it’s caseload size or the number of relevant touchpoints.”
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