1 in 10 messages exchanged on the Wellframe platform are related to the coronavirus.
That's equal to the amount of messages discussing medications.
The most concerned populations are those worried about exposure or those with questions about costs and benefits.
Members enrolled in these programs discuss coronavirus most frequently
1. Care transitions
2. Digital Health Advocate (health navigation service)
4. Chronic disease
5. Maternal health
6. Behavioral health
Many are looking for support beyond health and care to navigate this new reality.
10x increase in member messages about coronavirus-related SDoH barriers like these
Stress continues to rise in these uncertain times.
40% increase in members with stress and anxiety
But as the health system becomes overwhelmed, members look to their health plans for support.
10x increase in member questions about telehealth services and benefits, as well as an influx of regular health questions, such as post-discharge planning, in a world of increasingly cancelled or virtual appointments.