How are high-risk populations managing their health during the coronavirus pandemic?

COVID-19 disproportionately affects people with chronic or complex conditions. Here’s how that population is navigating the crisis, from social barriers to healthcare access, according to AI-generated insights on the Wellframe platform from February 25 to April 10.

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1 in 10 messages exchanged on the Wellframe platform are related to the coronavirus.

That's equal to the amount of messages discussing medications. 

The most concerned populations are those worried about exposure or those with questions about costs and benefits.

Members enrolled in these programs discuss coronavirus most frequently

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1. Care transitions

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2. Digital Health Advocate (health navigation service)

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3. Wellness

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4. Chronic disease

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5. Maternal health

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6. Behavioral health

Many are looking for support beyond health and care to navigate this new reality.

10x increase in member messages about coronavirus-related SDoH barriers like these 

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Stimulus package

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Food stamps

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Social isolation

40 percent increase in stress Covid-19

Stress continues to rise in these uncertain times.

40% increase in members with stress and anxiety

But as the health system becomes overwhelmed, members look to their health plans for support.

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10x increase in member questions about telehealth services and benefits, as well as an influx of regular health questions, such as post-discharge planning, in a world of increasingly cancelled or virtual appointments.

The consequences of the coronavirus are disproportionately borne by the most vulnerable members of our community. But health plans have an opportunity to mitigate this crisis by reimagining the relationships they can have with their members. By leveraging the right digital channels, not only will plans be able to respond quickly in the event of a health crisis, but they can also extend clinicians’ ability to respond to the unique concerns of their members, at scale.

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