How are high-risk populations managing their health during the coronavirus pandemic?

COVID-19 disproportionately affects people with chronic or complex conditions. Here’s how that population is navigating the crisis, from social barriers to healthcare access, according to AI-generated insights on the Wellframe platform from February 25 to April 10.

1 in 10 messages exchanged on the Wellframe platform are related to the coronavirus.

That's equal to the amount of messages discussing medications.

Coronavirus image

The most concerned populations are those worried about exposure or those with questions about costs and benefits.

Members enrolled in these programs discuss coronavirus most frequently

care transitions

1. Care transitions

digital health

2. Digital Health Advocate (health navigation service)


3. Wellness

chronic disease

4. Chronic disease

maternal health

5. Maternal health

behavioral health

6. Behavioral health

Many are looking for support beyond health and care to navigate this new reality.

10x increase in member messages about coronavirus-related SDoH barriers like these





stimulus package

Stimulus package

food stamps

Food stamps



social isolation

Social isolation

Stress continues to rise in these uncertain times.


increase in members with stress and anxiety

But as the health system becomes overwhelmed, members look to their health plans for support.

10x increase in member questions about telehealth services and benefits, as well as an influx of regular health questions, such as post-discharge planning, in a world of increasingly cancelled or virtual appointments.