There’s a reason numerous health insurance plans are digitizing the care management experience. Traditional care management programs can only reach a portion of member populations. They face challenges in identifying and addressing barriers to care. Plus, it’s difficult to reach…
The current pandemic accelerated healthcare’s digital transformation, with providers and patients adopting technologies to ensure access to necessary care. This webinar from World Congress brings together a variety of perspectives about how health plans are identifying and implementing digital innovations…
The imperative to orchestrate a better member experience has never been greater. Outsourced consumer engagement services are capitalizing on customer dissatisfaction: overall, employers gave their plans a C+ grade point average on their ability to direct employees to high-quality healthcare,…