When Deborah downloads the app for the first time, she gets a prompt to take a survey from her smartphone.
Deborah reports that she’s experienced back pain over the last 6 months. She also noted that she wanted to work with a specialist to address her pain.
Deborah downloads Wellframe
Deborah’s care manager notices that she didn’t have a PCP. The care manager sends a secure message to Deborah about finding a PCP together.
Once Deborah finds an in-network PCP, she sets up a telehealth appointment. Her PCP gives Deborah a referral to a specialist for her chronic pain.
Deborah sends a secure message to her care manager to ask for help finding a highly rated specialist in her network. The care manager helps her find the right specialist and set up an appointment reminder in the health management app.
Deborah's care manager helps her find the right specialist
She also has questions about copays and deductibles, so Deborah’s care manager connects her with a benefits manager from the chat. The benefits manager shows Deborah the member resource center, where she can find information about her insurance coverage and her care.
Deborah wants to learn more about her insurance coverage and care
In the member resource center, Deborah can search for clinically reviewed articles on managing chronic pain. She finds helpful information about workplace ergonomics and non-surgical interventions. The article also reminds Deborah that some employers cover the costs of remote work equipment.
Deborah browses the Member Resource Center
Once Deborah confirms her benefits cover ergonomic office equipment, she buys a standing desk and ergonomic chair to help manage her back pain.
Deborah feels prepared to talk to her specialist about avoiding surgery or medication to manage her pain. Her doctor recommends options like exercise, massage, and acupuncture.
Her benefits manager reminds Deborah that her health plan reimburses for gym memberships. She can also use her FSA money toward a trainer and massage.
To help her stay on track with managing her pain, Deborah’s care manager enrolls her in a chronic pain management program through her digital health management app.
Deborah is enrolled in a care program to help with her pain management