START QUIZ
You’re ready to adopt Member Advocacy at your health plan. But you can’t get started unless you know where you’re coming from. It’s time to see where your health plan is in your Member Advocacy journey—from researching Digital Care Management options to becoming a leader in member partnership. Check all answers that apply for each question. Each result includes recommendations and a featured resource to help inform your next steps in achieving Member Advocacy.
Where are you in your Member Advocacy journey?
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Which of the following member communication channels do you currently support?
NEXT QUESTION
Phone call
Video call
Cobrowsing
Email newsletter
1:1 Email
AI website chatbot
Member portal (app or desktop)
Member mobile app
Physical mailers
SMS messaging
(Select all answers that apply.)
1:1 Messaging
Time to resolution
Number of member touchpoints
Benefits utilization rate
Per member per month (PMPM) spending
Readmission rates
Net promoter score (NPS)
Customer satisfaction (CSAT) score
Which of these key performance indicators (KPIs) does your health plan use to assess member experience?
Frequency of member touchpoints
HEDIS measures
Benefit navigation programs
Clinical care programs
Operational reporting
Digital health and wellness surveys
CRM integrations
AI or machine learning
In-person health and wellness surveys
How is your health plan empowering your staff to be more proactive in addressing member needs?
Telephonic health and wellness surveys
Member-facing app or portal
Digital intake assessments
Medication reminders
Appointment reminders
Daily health and wellness checklist
Personalized digital care programs
Biometrics tracking
RPM device integrations
Educational resources and articles
Gaps in care surveys
How are you making your member experience more convenient?
Physical activity or step tracking
Other
None
Appointment scheduling assistance
Less than annually
Annually
Quarterly
Monthly
Ongoing via random selection
Only after in-person visits
Other/it depends
(Select the closest approximate answer.)
How often do you solicit feedback from your members?
Adult caregivers
Behavioral health
Cardiovascular
Care transitions
Chronic kidney disease (CKD)
Pain management
Pediatric caregivers
Respiratory
Smoking cessation
Weight management
Diabetes
Which conditions or identities do you currently offer support programming for?
VIEW RESULTS
Maternal health
Wellness/Lifestyle management
Musculoskeletal
Oncology
Forayer
You’re on the road toward a Member Advocacy model
Your health plan is getting started on implementing a Member Advocacy model. It’s the perfect time to determine what your ideal digital partner looks like, and how they can help your plan achieve its goals.
Visit our guide, “Should you build, buy, or partner for a Member Advocacy solution?” to better understand your options for implementing the digital health solutions that will bring you closer to achieving your Member Advocacy goals.
NEXT STEPS
RETAKE QUIZ
Specialist
You’re making progress on your Member Advocacy journey
Your health plan is already offering digital services to members, improving their experiences and care outcomes. Now it’s time to move beyond digital care management and take the next steps toward Member Advocacy.
Watch the webinar “Closing Care Gaps: How Technology Helps Payers Empower Providers” to learn more about how the right digital health solution can break down communication barriers to empower health plans and members.
Leader
You’re paving the way toward Member Advocacy
Your health plan is innovative and connected to your highest-risk members. You’re ready to take on the next challenge and stay ahead of healthcare trends and consumer demands, while engaging more of your member population.
Request a demo of Wellframe’s solution to determine if we’re the right partner to support your ongoing Member Advocacy initiatives. Not ready to have a conversation? Visit Wellframe’s interactive demo to see how two different members use Digital Care Management and Clinical Advocacy services to access the health information and services they need.
