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Driving digital evolution to transform the member experience

September 28, 2022 | 11am ET

A free, one-day virtual conference for health plans

Digital health is everywhere. And health plans have the unique opportunity to deliver the personalized healthcare experience that members expect.

It starts with a strong digital engagement strategy. You can leverage member engagement technologies to build stronger member relationships. And, in doing so, become a trusted ally to all your members.

Are you ready to embrace digital evolution and improve member satisfaction? Learn proven strategies from healthcare industry experts and health plan executives.

#WellframeRecharge2022

About Wellframe recharge 2022

Set the bar for health plan member experience

Health plans can, and should, play a key role in empowering members to live healthier lives. But to do that, your plan has to earn members’ trust. So how can you extend your resources and build those member relationships?

Digital-first entrants and third-party solutions chip away at health plan competencies. Start improving brand loyalty and trust by reclaiming ownership of those experiences. Join our health plan partners and healthcare industry leaders to learn how other organizations are reshaping the member experience.

You don’t need to outsource to deliver a competitive member experience. Engage and collaborate with other health plan leaders committed to Member Advocacy and digital evolution. We hope to see you at Recharge, our annual virtual event just for health plans.

Engaging dialogue on urgent and emerging trends impacting health plans

Keynotes from renowned industry speakers and business leaders

Panel discussions featuring leading healthcare experts and your health plan peers

wELLFRAME Recharge 2022 Speakers

Learn from renowned industry speakers
and business leaders.

KEYNOTE

Clare Muscutt

Founder and CEO, Women in CX Ltd

How to revolutionize healthcare experiences by design

Consumers today have high expectations of their service providers. They want products and experiences that make life easier, simpler, more efficient and more enjoyable. Healthcare is no exception. The big question is, how can health insurance companies think and act more like consumer brands and stay afloat in the rising tide of consumerism?

The answers lie in creating win-wins for customers, employers and businesses through human-centered experience design—pioneered in industries like retail, hospitality and travel. By taking a deep dive into successful approaches, insurers can transform into future-proofed companies, ready and able to adapt to the inevitable realities of healthcare consumerism. 

Dr. Josette Gordon-Simet

Chief Medical Officer, Blue Cross & Blue Shield of Nebraska

Dr. Djinge Lindsay, MD, MPH

Director of Public Health, CareFirst BlueCross BlueShield

Shannon Wilson

VP of Pop Health & Health Equity, Priority Health

Jessica DaMassa

Executive Producer & Host, ‘WTF Health – What’s the Future, Health?’

Dr. April Richardson, MD

Medical Director, Companion Benefit Alternatives; BCBSSC

Dr. Sandhya Gardner, MD

Chief Medical Officer; Wellframe

Ann Mancuso

Director, Care Management, Senior Health Services, BCBS Michigan

Andrea Maluso, BSN, RN, CCM

Divisional Vice President, Healthcare Management Clinical Operations Support Services, HCSC

Pamela Morris RN, CCM, CMCN, MBA

Director, Care Optimization, Florida Blue

Alyssa Alsheimer

SVP, Marketing and Engagement, Wellframe

Jodi Siegel, MSHI, BSN, RN

Director, Coordinated Care Operations and Analytics, BCBS Michigan

Jacob Sattelmair, DSc, MSc

Co-founder, Executive Vice President and General Manager; Wellframe

Alyce Kuhn, RN, RRT, MSHA, CHIE

Vice President, HCSC

Debbie Schaefer

Director, Analytics and Performance, Care Management, BCBS Michigan

Sarah Panock

Executive Customer Partner, Wellframe

Michele Gabron

Senior Customer Partner, Wellframe

Jessica Daniel, MPH

Manager, CM Program Enhancements, BCBS Michigan

Annalisa Cooper

Senior Vice President, Wellframe

Rachel Daricek

Senior Director of Product Marketing, Wellframe

Somaneh Bouba Diemé

Founder, Heart of a Giant

Susan Beaton, MBA, RN, BSN

Vice President of Health Plan Strategy, Wellframe

Nathan Adams

CEO & President, Linkwell Health

Erin Clark

Senior Manager, Member Marketing; Wellframe

Christy Vann

Staff VP, Digital Care Management Strategy And Operations, Centene

Jessie Schiller, RN, BSN, MAS Population Health Management

Senior Director, Digital Adoption, Wellframe
Wellframe Recharge 2022 AGENDA

It’s your time to become a true Member Advocate

September 28, 2022 | 11:00 AM ET

Welcome to Recharge 2022

We are thrilled to welcome you to Recharge 2022: Wellframe’s annual conference just for health plans. Join us for some housekeeping and introductions before our keynote.

How to revolutionize healthcare experiences by design

Consumers today have high expectations of their service providers. They want products and experiences that make life easier, simpler, more efficient and more enjoyable. Healthcare is no exception. The big question is, how can health insurance companies think and act more like consumer brands and stay afloat in the rising tide of consumerism?

The answers lie in creating win-wins for customers, employers and businesses through human-centered experience design—pioneered in industries like retail, hospitality and travel. By taking a deep dive into successful approaches, insurers can transform into future-proofed companies, ready and able to adapt to the inevitable realities of healthcare consumerism.

Clare Muscutt
Founder and CEO, Women in CX Ltd

Digital Health Management: A vision for the future

What is your plan trying to achieve from investing in digital health solutions? Wellframe’s co-founder and general manager shares his vision for how DHM can empower health plans and members to achieve their goals.

Jacob Sattelmair
Co-founder, Executive Vice President and General Manager, Wellframe
Jessica DaMassa
Executive Producer & Host, ‘WTF Health – What’s the Future, Health?’

Shift your mindset to own the member experience

What is Member Advocacy, and how can it help your health plan take full ownership over your member experience? Two leaders from Wellframe discuss how an Advocacy model can help extend your care resources while engaging more members.

Annalisa Cooper
Senior Vice President, Wellframe
Rachel Daricek
Senior Director of Product Marketing, Wellframe

Tour the Wellframe platform

Industry veteran Susan Beaton gives a virtual walkthrough of Wellframe’s Digital Health Management platform.

Susan Beaton, MBA, RN, BSN
Vice President of Health Plan Strategy, Wellframe

Modernizing care management: Success stories & lessons learned

Health plan executives share how their organizations directly impact members every day. Hear how these plans earned their members’ trust and helped them take control of their health.

Michele Gabron
Senior Customer Partner, Wellframe
Dr. Josette Gordon-Simet
Chief Medical Officer, Blue Cross & Blue Shield of Nebraska
Pamela Morris RN, CCM, CMCN, MBA
Director, Care Optimization, Florida Blue

To unlock member engagement, jumpstart digital adoption

The key to engaging your members is meeting them where they are, with messaging that moves them along the path to conversion. Three experts share successful strategies they’ve seen health plans use to improve member engagement – as well as announce an exciting new initiative.

Nathan Adams
Chief Executive Officer, Linkwell
Alyssa Alsheimer
Vice President of Marketing, Wellframe
Erin Clark
Senior Manager of Member Marketing, Wellframe

How health plans can work toward a more equitable health system

Dr. Sandhya Gardner sits down with health plan executives and health industry leaders to discuss how their organizations are improving healthcare, particularly for vulnerable populations.

Sandhya Gardner, MD
Chief Medical Officer, Wellframe
Andrea Maluso, BSN, RN, CCM
Divisional Vice President, Healthcare Management Clinical Operations Support Services
Alyce Kuhn, RN, RRT, MSHA, CHIE
Vice President, HCSC
Shannon Wilson
VP of Pop Health & Health Equity, Priority Health
Dr. Djinge Lindsay, MD, MPH
Director of Public Health, CareFirst
Somaneh Bouba Diemé
Founder, Heart of a Giant

Methods to strengthen staff capacity and impact

Convincing your staff to adopt another technology platform can be difficult, expensive, and time-consuming. These health plan leaders offer their experiences for improving digital adoption and scaling member impact.

Jessie Schiller, RN, BSN, MAS Population Health Management
Senior Director, Digital Adoption, Wellframe
Dr. April Richardson, M.D.
Medical Director, Companion Benefit Alternatives, BCBSSC
Jodi Siegel, MSHI, BSN, RN
Director, Coordinated Care Operations and Analytics, BCBS Michigan
Jessica Daniel, MPH
Manager, CM Program Enhancements, BCBS Michigan
Christy Vann
Staff VP, Digital Care Management Strategy and Operations, Centene

How one health plan drives digital engagement with seniors 

Health plan executives share the strategies their organizations used to strengthen relationships and improve engagement with their senior members.

Sarah Panock
Executive Customer Partner, Wellframe
Ann Mancuso
Director, Care Management, Senior Health Services, BCBS Michigan
Debbie Schaefer
Director, Analytics and Performance, Care Management, BCBS Michigan

Why attend Wellframe Recharge 2022?

Engaging dialogue on pressing and emerging trends impacting health plans.
Keynotes from renowned industry speakers and business leaders.
Panel discussions featuring leading industry experts and your health plan peers