Care To Make A Change?

Join Wellframe

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine, artificial intelligence and mobile technology.

We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize healthcare resources around the needs of patients.

How We Work

We are a team of engineers, doctors and designers working together to improve care delivery. We value transparency, creativity and restless persistence.

Contact Us

  • You are committed to solving difficult problems
  • You are a self starter and thrive on working in multidisciplinary teams
  • You are always looking to improve yourself and those you work with
  • You demonstrate tenacity and a willingness to go the distance to get the job done
  • You maintain a sense of humor and perspective.

Then, have a look through our open positions below...

Benefits

  • Health, dental and vision insurance for you and your family
  • Flexible work hours
  • Open vacation policy
  • Mobile reimbursement
  • Public transportation monthly pass
  • Health/Wellness benefit
  • Bicycle benefit
  • Hubway membership
  • Weekly in-office lunches
  • Endless supply of snacks & Club Mate
  • Nitro cold-brew coffee on tap
  • Monthly team socials

Engineering @ Wellframe

Healthcare is hard. It’s a large-scale, complex, distributed system and we think the best engineers should be working on it. Click below to learn more about our modus operandi and find out how you can change healthcare.

Learn More
Boston, MA
is where we live, work and play

Open Positions

Client Services

Client Operations Associate - Bilingual (English/Spanish) Boston, MA

Client Operations Associate - Bilingual (English/Spanish)

Boston, MA
Client Services
Full-time

Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Departmental Overview:
The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.

Job Overview:
The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials.

Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe.

Responsibilities:
- Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users
- Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
- Become an expert in our technology platform and services and be comfortable walking others through it
- Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics
- Assist with Spanish translations and development of user training and support materials
- Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience

Requirements:
- Bachelor’s degree and at least one year of experience in a professional setting
- Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred
- Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
- Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
- Strong time management skills and multitasking ability with excellent attention to detail"
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn
- No healthcare background is necessary

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Clinical

Health Advocate Boston, MA

Health Advocate

Boston, MA
Clinical
Full-time


About Wellframe
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine, artificial intelligence and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize healthcare resources around the needs of patients.
 
We work with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs. In partnership with our clients, we develop and use mobile technology for nurse care management programs.
 
Department Overview
The clinical team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians, communications, patient advocacy, and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems.
 
Position Overview
We are currently seeking applicants with a background in patient advocacy, case management, health coaching, health promotion, and/or social work who are interested in joining our team of health advocates. The health advocate will leverage his or her patient communication and health coaching skills to support patients with chronic disease through the use of the Wellframe mobile platform. The role of the Health Advocate is essential to our efforts both to increase engagement with the Wellframe app and to improve health outcomes among our users.
 
The Health Advocate will work as a part of a multidisciplinary team. Utilizing established evidence-based protocols, the advocate will provide non-clinical health coaching services and support to patients who are enrolled in Wellframe. Expertise in health promotion and/or health coaching is required to facilitate relationship-building with the patient, and to offer an appropriate level of non-clinical support. This role does not involve assuming responsibility for medical care of the patient, or addressing any clinical needs. Clinical support and supervision will be provided by the Wellframe team of clinicians.
 
Requirements
-Fluency in both Spanish and English is required.
-Bachelor’s degree in social work, health education, health promotion, or related field
-Strong written and oral communication skills
-Experience providing health education counseling and coaching for a variety of chronic and acute health conditions
-Familiarity with typical patient post-op recovery experience and monitoring over ensuing weeks is a plus
-Prior experience with health technology products is a plus


Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Medical/Content Writer Boston, MA

Medical/Content Writer

Boston, MA
Clinical
Full-time

Department Overview

The clinical team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians and communications and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems.

Position Overview

The medical writer is responsible for the efficient preparation of high-quality, strategically aligned, patient-facing medical writing deliverables that support the development of evidence-based clinical programs to be delivered to patients on mobile devices. These programs address a wide variety of patient needs from chronic disease management to weight loss to stress reduction. The medical writer will work with clinical team leadership to execute the development of clinical programs in a compelling fashion, while maintaining accuracy and consistency with Wellframe's clinical "voice" and health literacy standards. A key player in the clinical teams ongoing quality assurance efforts, the medical writer will also be responsible for the review and updating of existing clinical content content. This position is a full-time temporary position with an estimated start date of late July, and an estimated project length of 1-2 months.

Requirements
- Efficient preparation of medical writing deliverables for assigned clinical program(s) according to established timelines
-Working with Wellframe clinical leadership to establish and maintain best practices and SOPs for clinical programs development
- Using medical writing experience to improve the characteristics of both the Wellframe voice and overall program health literacy levels
- Reviewing and updating existing clinical content as a part of clinical quality assurance efforts
-Developing an updated Wellframe clinical programs style guide
- Collaborating with clinical and client services teams to develop client- and clinician-facing training materials

Ideal candidate
-A minimum of 2 years medical writing experience; experience writing patient education content is a must
- Strong written and oral communication skills
- Prior experience with developing patient education materials and/or health technology products
- A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities
- Fluency in written Spanish is a plus, but is not required
- Must be Boston-based or willing to relocate to Boston

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Engineering

Front End Engineer Boston, MA

Front End Engineer

Boston, MA
Engineering
Full-time

Care to make a change?

Our mission to improve patient experience and medical care is only equaled by our mission to optimize your potential. Whichever mission attracts you to Wellframe, (y)our overall unbound potential will merge the two for you in no time. Join our team of thought leaders and top national talent to transform healthcare – and transform yourself while you’re at it.

Technology has already recognized the green field opportunities in Healthcare. Bring what you do best and create the face of technology that will give peace of mind to hundreds of thousands of patients. Together, we set the foundation for you to learn the latest technologies (think machine learning and AI) and, together, we create a progressive, visionary product road map, always keeping an eye on rapidly evolving technology (or inventing it).

Relocation possible for the right candidate; competitive salary commensurate with experience. 

Bottom Line
If you are equipped to swim with the best AND

• You are an experienced React aficionado eager to jump into the React Fiber space and lead the way for the team

and/or

• You are a well-versed Rails whiz ready to jump in swimming


What would be Even Better
• B.S. in Computer Science or equivalent professional experience.
• Well-rounded full-stack experience, maybe even leading a team.
• Experience building complex SaaS or cloud-based products.
• Deep understanding of vanilla JavaScript, HTML5.
• Expertise with Javascript MVC frameworks (React, Angular, Ember or Backbone).
• Ability to assemble diverse functionality into clean UI/UX.
• Experience scripting in Python or Ruby for server-side improvements.
• Experience in an agile, test-driven development environment, and an unwavering passion for innovation.

Extra Credit
• Experience designing and building dashboards.
• Prior startup experience.
• Sending code examples so we don't have to ask later!

Here’s Our Stack
• React, Redux and Backbone.
• Foundation with Sass.
• Webpack, Babel.
• MySQL, Ruby Python, Scala.

What You’ll Build
We have done the work to homogenize data from many sources, creating an information treasure trove that is at the core of our vision. Your first challenge at Wellframe will be to design and build a data dashboard for our diverse clients to access and achieve their individual goals.

In lieu of a cover letter, please tell us about a project you think best exemplifies your engineering chops, and what technologies you used. We look forward to reviewing your awesome code, together.


The Tech Stack

    • React, Redux and Backbone.
    • Foundation with Sass and CSS modules.
    • Webpack, Babel and PostCSS.
    • MySQL, Ruby, Python, Scala.


Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Senior Full Stack Engineer Boston, MA

Senior Full Stack Engineer

Boston, MA
Engineering
Full-time

As a software engineer on the platform team at Wellframe you'll be responsible for building APIs and fundamental services that enable our state-based clinical care plans. We’re a passionate team dedicated to providing core capabilities that the front-end, mobile, and clinical teams can build upon. We're looking for an experienced engineer with a strong sense of ownership to help build out our vision of a new generation of mobile health care delivery.

Example projects you’ll work on:

    • Develop next generation capabilities for care delivery by combining clinical medicine, machine learning, and mobile technology. 
    • Develop a dashboard for care managers that prioritizes patient follow-up based on rich data analysis of user activity patterns, clinical protocols and behavior anomalies.
    • Deliver personalized tasks and content to patients based on clinical disease treatment protocols, as well as user engagement / adherence, to maximize clinical outcomes.
    • Abstract away integrations with customer enterprise back-office systems, electronic medical records, pharmacy data, patient subscriber and claims information. 

Our ideal candidate:

    • B.S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study.
    • At least 3 years of development experience building SaaS or cloud-based commercial software products.
    • Experienced with backend web frameworks such as Ruby on Rails (or Django, Play, etc.).
    • Proficient with a modern scripting language such as Ruby or Python.
    • Makes good trade-offs for core design and API decisions — knows when to stick to convention, but also when to break it.
    • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
    • Values the difference between good code and correct code, and cares about test-driven development without dogma.
    • Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies.
    • Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 

Tools we use include:

    • Ruby on Rails, Python, React, ES6, MySQL.
    • Spark, Scala, Cassandra, Elastic Search.
    • Amazon Web Services. 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Finance and Operations

Manager, Talent Acquisition Boston, MA

Manager, Talent Acquisition

Boston, MA
Finance and Operations
Full-time

Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Department Overview:
In this new role, the Manager, Talent Acquisition will leverage extensive recruiting expertise and take on a leadership role to drive the strategy and execution of our employee recruitment effort, and shape our recruitment strategy.

Reporting to the VP, Finance and Operations, this is a highly-visible role in a fast paced and growing digital health company headquartered in Boston. The ideal candidate will have a passion for recruiting, entrusted with an ongoing quest to discover talent, build a strong employment brand and ensure great relationships with both candidates and employees.

Responsiblities

    • Build a data-driven recruiting function, developing recruiting metrics and analytics that provide insights, drive decision making and measure productivity and program ROI
    • Develop a deep understanding of the business areas, capabilities, market challenges and key skills to create proactive recruitment plans
    • Manage and execute full life cycle recruiting process including creative sourcing, screening, scheduling, interviewing, offers and onboarding new hires
    • Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process
    • Lead company-wide training and mentoring programs to improve manager screening, preparedness and interview practices to ensure top quality hires
    • Actively engage hiring managers in the process of engaging/sourcing candidates
    • Collaborate with managers and teams to understand overall requirements, best practices and success factors that align with business strategy
    • Create innovative programs, events and campaigns to generate awareness, build candidate pipeline and drive campus recruiting efforts that align with recruitment goals
    • Evolve employer branding on Wellframe.com, LinkedIn, VentureFizz and more
    • Partner with leadership team on benefits, culture, and other people matters 
    • Manage relationships with all external recruiting partners and vendors

Our Ideal Candidate

    • 3+ years of solid, in-house recruiting experience
    • Track record of personal accountability, strong work ethic, integrity, and proven organizational skills with great attention to detail
    • Excellent communication and interpersonal skills
    • Proven ability to take initiative and build strong, productive relationships
    • Driven to learn, understand and problem solve
    • A bachelor's degree from a four year college or university, or work experience that demonstrates the skills above skills
    • Working knowledge of Applicant Tracking Systems (ATS) and databases
    • Technology and/or healthcare industry knowledge is a plus
    • Experience recruiting for technical positions is a plus

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Senior Accountant Boston, MA

Senior Accountant

Boston, MA
Finance and Operations
Full-time

Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Department Overview:
Wellframe is seeking an accounting professional for a central role in its growing accounting/finance department.  The Senior Accountant will report to the Director of Accounting & Finance.  Wellframe wants to bring the currently outsourced accounting function in-house and is looking for a highly motivated individual to help set-up and structure the new accounting system (likely Quickbooks), develop necessary policies and procedures, and be the primary “doer” on day-to-day accounting and finance operations. The ideal candidate will be passionate about the company’s mission, have the desire to work in a start-up environment, and be hard-working and driven to support this growing mobile health technology company. 

Responsibilities

    • Perform the month-end close process
    • Perform general ledger account analysis and reconciliations
    • Prepare all transaction entries related to cash, corporate credit cards, vendor invoices, and customer billing and collections
    • Prepare monthly financial statements
    • Assist with annual audit and tax engagements
    • Assist with benefit administration and employee onboarding
    • Other ad-hoc projects as needed

Qualifications

    • Bachelor’s Degree in Accounting or Finance
    • 3+ years of public / private accounting experience
    • Understanding of GAAP accounting (CPA a plus)
    • Experience in QuickBooks, especially with set-up and implementation, is a huge plus
    • Solid organization skills, attention to detail, ability to meet deadlines in a timely and professional manner
    • Quick learner, self-motivated, team player
    • Understanding of revenue recognition for a SAAS company is a plus

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Product

Product Manager Boston, MA

Product Manager

Boston, MA
Product
Full-time

Department Overview
The product team at Wellframe is responsible for ensuring our product delivers value to our internal and external stakeholders. We strive to help our care managers and patients optimally accomplish their goals, while enabling internal teams in client services, clinical, and analytics to interact with the product in ways that complement their services delivery. Our responsibilities range from product strategy to daily management of the product, and ongoing process refinement. We strive to deliver iterative product improvements throughout a product lifecycle that leverages a combination of Agile and Lean, and is both heavily data and design-driven.

Job Overview
We are looking for a highly versatile product management professional with a proven track record of delivering value in product / SaaS health care organizations. Bring your energy, curiosity, and passion for all things product as we build a world-class team. Because you will contribute across all facets of our product, you will need to have a strategic mind, not shy away from the details, collaborate effectively across the organization, and demonstrate strong problem-solving. Help our team deliver continuous product improvements that enable customer, patient, and company success.

Responsibilities

    • Collaborate with Wellframe leadership to understand customer and company priorities, and strategize on how to evolve aspects of the product to meet those needs.
    • Uncover care manager, patient, and internal stakeholder needs through qualitative interviews, site visits, and quantitative research and analysis.
    • Partner with Design to establish an experience and detailed design for product enhancements.
    • Collaborate with Engineering to write, track and test user stories in a highly Agile product lifecycle.
    • Coordinate releases, develop timelines, and oversee development of new product concepts.
    • Communicate for transparency by sharing product plans.
    • Partner with Marketing to ensure Go To Customer plans are in place to communicate value to internal and external audiences.
    • Become an expert on the care management industry, our strategy, roadmap, product, customers, and data. Provide product subject matter expertise and leadership.
    • Contribute to ongoing process improvement projects.
    • Relentlessly leverage data and analysis to justify decisions and validate product experiments.

Our Ideal Candidate

    • B.S. or M.S. degree in Business, Information Systems, Computer Science, or closely related field of study.
    • 5+ years of product management experience; industry certification preferred
    • Experience with Agile / Scrum, Lean preferred
    • Deep knowledge of payers, providers, and the health care landscape
    • A passion for health, health care, and innovation
    • Strong leadership, pragmatism, problem-solving, collaboration and communication skills
    • Works well independently and effectively in fast-paced, agile start-up environment
    • Must be Boston-based or willing to relocate
    • Must be willing to travel up to 10%

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

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