Industry insights

Harness your digital exhaust to personalize the member experience

Digital health platforms can generate endless data about members’ health needs. While some member data is collected intentionally, there is often additional information generated from member activities, actions and behavior….

Star Ratings guide: Three steps to improved scores

About 78 percent of Medicare Advantage members enrolled in plans with 4 or more stars in 2020. This is up from 72 percent in 2019. Plans that fell below 4…

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This image is an illustration showing a care manager who is monitoring a member's health care needs using Wellframe

3 steps to identify & address SDoH

Given the costly effects of the social determinants of health (SDOH), it’s no surprise that many health plans have implemented programs, solutions, or resources that assist with food delivery, housing,…

This image shows a split screen with a man sitting in a hospital bed and then sitting in a bed at home using the Wellframe app

3 data-backed strategies to improve care transitions

To truly affect outcomes, plans need a window into their members’ health needs at home. This quarter, Wellframe’s report offers a view into engagement trends plus insights that can improve…

How to take your HEDIS strategy from reactive to proactive

How to take your HEDIS strategy from reactive to proactive HEDIS performance measures span a number of healthcare domains and are designed to track improvement across preventive care, management of…

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5 ways to turn member touchpoints into a continuous consumer journey

Every interaction or point of contact with a member, often referred to as a “touchpoint,” has the opportunity to ensure brand loyalty, improve satisfaction, or engage members toward better health…

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[Checklist] Avoid the common pitfalls of remote patient monitoring

Remote patient monitoring (RPM) is a critical component of any virtual health strategy. Read the checklist to make sure your organization is prepared to design a truly impactful strategy.

Digital Care Management Is Proven to Make a Positive Impact in Members with Multimorbidities

Healthcare organizations face a tremendous challenge in managing a large population of patients with multimorbidities — multiple chronic conditions — in a way that empowers those patients, improves outcomes, and…

New mobile resources help health plans deliver vaccine information and more COVID-19 support, at scale

As the coronavirus pandemic continues across the United States, it’s crucial for people to have access to trustworthy and easy-to-understand information in order to stay safe and healthy. This need…