Industry insights
Metrics that matter: How to demonstrate an exceptional member experience with digital health
The Health Plan Member Engagement Report
The COVID-19 (SARS-CoV-2) pandemic has dramatically accelerated digital transformation in healthcare, taking the topic from conceptual to table stakes in a matter of months. Telemedicine has been lauded for its…
The building blocks of a better member experience
The building blocks of a better member experience An improved experience has become something of a buzzword in healthcare today. But health plan leaders know this concept is key to…
How to build a care team that supports the whole person
Care management programs typically employ a group of licensed clinicians who are responsible for both reaching out to members and engaging them toward improved outcomes. But a significant portion of…
Checklist: How to operationalize your member advocacy strategy
The imperative to orchestrate a better member experience has never been greater. Outsourced consumer engagement services are capitalizing on customer dissatisfaction: overall, employers gave their plans a C+ grade point…
The future of health plan customer experience: 5 critical shifts
Today, many health insurance plans focus on delivering value through their core offering. But given industry consolidation, shifting consumer expectations, and the rise of nontraditional competitors, leaders must consider new…
How health plans and employers can meet today’s healthcare needs
It’s well-documented that COVID-19 has prevented many people from receiving necessary healthcare services. Meanwhile, the mental and emotional impacts of the pandemic are taking a toll on the overall health…
Bridge the language gap
Watch this on-demand session from the 2020 AHIP Medicare, Medicaid and Dual Eligibles Conference to learn strategies to improve health equity for Spanish speakers.
How health plans and employers can use digital technology to meet member health needs
This on-demand webinar features speakers from Humana, Geisinger and U-Haul discussing how payer and employer organizations can collaborate to meet the needs of their population.
The evolution of telehealth: Digitizing the member journey
In the last several months, the U.S. has seen a drastic boom in telehealth usage due to the circumstances created by the COVID-19 pandemic. In fact, the market has seen…
3 Ways Health Insurers Can Improve Health Literacy
Health literacy is an individual’s ability to access, process, and understand basic healthcare information so they can make appropriate health decisions. People with limited health literacy tend to have higher…
Bridge the language gap: How health plans can better support Spanish speakers
All people deserve to feel confident, cared for, and supported by the healthcare system. But compared with white Americans, Hispanics are less likely to receive preventive health services, often receive…
