WELLFRAME CAREERS

Empowering people, impacting more lives

We believe every person should feel confident, cared for, and supported by the healthcare they have, every day. We’re building technology that reimagines the way health plans engage with their members, impacting more lives. Join us.

people showing the wellframe app on their mobile phone

Values that guide us

It’s no easy task to solve some of healthcare’s biggest challenges. But we’ve assembled the right experts for the job.
  • Tenacity

    We go the extra mile to make our partners successful, and inspire each other with our thirst for excellence.
  • Humility

    We put progress in context, recognizing we have many hills to climb ahead.
  • Collaboration

    Our diverse talents are a strategic advantage. We work constructively across disciplines to solve hard problems together.
Wellframe Technology Fast 500 2020 recipient
Great place to work icon
Boston's best and brightest companies to work for - Winner 2021
Built in Best places to work Boston
The Boston Globe Top Places to work 2020
2020 Boston Best Tech for Good Winner - Timmy Awards

At Wellframe, we care for the whole you

We care for our community

Wellframers believe in and work toward a world that supports the whole person so they can achieve their best health. We regularly volunteer for organizations in the Boston area that are addressing needs that affect health, such as food insecurity and homelessness.

 

Wellframe employee volunteers

Learn more about life at Wellframe

Want to join the Wellframe team?

It has come to our attention that individuals pretending to represent Wellframe employees are contacting prospective candidates with fake job offers. Please be wary of fraudulent communications requesting interviews via third-party messaging apps, and make sure to only apply to positions listed here on our official careers page. If you have received suspicious communications regarding a job offer or interview, please contact us at careers@wellframe.com.

Content

Medical Writer Boston, MA

Medical Writer

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview

As part of the Content team, the Medical Writer will be responsible for creating evidence-based health and lifestyle educational content. This content is delivered to health plan members on mobile devices and addresses a wide variety of health needs from chronic disease management to weight loss and stress reduction. The Medical Writer will also update existing content to ensure it aligns with changes in style, internal best practices, and any changes in clinical practice identified by our team of clinicians. Content needs to be authored following readability requirements, and the role will include management of customer-specific versions of content and deploying updates accordingly. All content development work will take place in our DITA-based component content management system, meaning that the Medical Writer must be comfortable working in XML and familiar with structured authoring principles, such as reuse and minimalism. This role reports to the Communications and Translations Manager but will also work closely with other members of the Content team (e.g. clinician, copy editor, instructional designer). The Medical Writer should also expect to collaborate with and support other Wellframe teams as they create customer- and member-facing content as part of other workstreams.

Areas of Responsibility:

  • Write net-new content (articles, assessments, and more) as part of ongoing content development and expansion
  • Update existing content as part of regular content review and maintenance
  • Help design, deploy, and maintain internal content library
  • Support content development workstreams for other internal teams

Education, Experience, & Skills Required:

  • B.A. in English, Communications, or similar degree and 2-3 years’ experience in medical writing
  • English language fluency
  • Experience with XML and DITA
  • Experience with instructional design, assessment theory, or other educational tools a plus

Behaviors & Traits Required:

  • Strong written and oral communication skills
  • Attention to detail 
  • A self-starter who can manage their own daily workload, operate well under pressure, and balance competing priorities
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Customer Success

Customer Support Specialist I (Bilingual - English & Spanish) Remote, US or Boston, MA

Customer Support Specialist I (Bilingual - English & Spanish)

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview

As the primary contact for our end-users, the Customer Support Specialist provides outstanding service by answering questions, assisting with user onboarding, handling issues, and troubleshooting problems with our products and services. In addition to assisting our users, the Customer Support Specialist acts as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. This role sits within the Customer Success Organization and reports to the Manager of Customer Support. Success in this role is demonstrated by providing an unparalleled level of service to users, exhibiting deep product expertise, adherence to contractual service level agreements, and successfully meeting or exceeding team and individual performance metrics.  

Areas of Responsibility:

Provides exceptional service to users

  • Handle user inquiries via multiple channels (email, in/outbound calls, etc.) in a timely, polite, and professional manner
  • Listen to users; identify, research, and understand their needs; resolve user issues
  • Assist users with onboarding onto the mobile app
  • Ensure user needs are top priority and appropriately escalated when applicable
  • Recognize, document, and alert on trends

Serve as a product and service expert

  • Become an expert in our product and services and be comfortable walking others through it
  • Represent the voice of users to provide feedback to internal teams helping to improve overall experience
  • Support internal process improvements by making recommendations for documentation, training and support materials

Achievement of performance and metrics

  • Adhere to department and company procedures, guidelines and policies
  • Meet or exceed individual/team performance metrics, user inquiry volumes, and client contractual service level agreements
  • Achieve desired quality of service required by standard operating procedures and help to identify potential risks as they emerge

Education, Experience, & Skills Required [hard skills]:

  • Bachelor’s degree and 1-2+ years experience in a professional setting
  • Exceptional interpersonal communication skills (incl. verbal and written); strong phone skills (diction, active listening, professional phone voice), 
  • Verbal and written fluency in English and Spanish required
  • Strong problem-solving skills and the ability to think critically while working in a fast-paced environment
  • High degree of technical proficiency with online tools and systems; familiarity with Google Suite and CRM systems, Zendesk and Salesforce are a plus!
  • Strong time management skills, decision making skills, and organizational skills with excellent attention-to-detail
  • Participate in on-call rotations (some holidays as assigned) to respond to urgent issues when they arise; exhibit general flexibility to shift changes

Behaviors & Traits Required [soft skills]:

  • Outgoing, friendly, and compassionate personality
  • Independently identifies end user needs/challenges through active listening and resolution; building positive engagement through interaction
  • Strong professional behavior and demonstration of the company’s core values of Tenacity, Collaboration, and Humility
  • Data driven; demonstrates ability to identify strategy and actionable recommendations 
  • "No task is too small" attitude, with a passion for service excellence, receptivity to learning opportunities, and ability to identify areas for improvement
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Data Analyst, PMO Boston, MA

Data Analyst, PMO

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview

The Data Analyst for the Project Management Office (PMO) will be focused on partnering with and supporting the Wellframe Customer Success Organization (CSO). Reporting to the Director, PMO, this Data Analyst will be responsible for running a variety of analysis and reports to help our Customer Service Organization generate insights from the data we collect in our platform.  This individual will also work closely with our Wellframe Data and Analytics team which sits at the center of our strategy of providing better care management by accurately measuring the performance of our programs, understanding key drivers, and identifying opportunities for improvement.  This work includes collaborating with CSO operational leaders on analyzing the right metrics and developing insights that will inform critical decisions by senior leadership.

Areas of Responsibility: 

Reporting and Analysis

  • Assist with data collection, reporting, and analysis for both internal and external resources
  • Depending on the request or business need, generate reports and presentations for our customer engagement teams or executive leadership
  • Ongoing analysis of data sources to assist with or support strategic initiatives
  • Support the organization with tracking metrics and status reporting on OKRs
  • Respond to data requests from internal partners in a timely, accurate, and efficient manner

Build and Implementation of Scalable Processes

  • Identify and assist with implementation of standard processes around intake, prioritization, and delivery of CSO data analytics requests
  • Works with other team members on creative solutions to enhance and improve data analytics and reporting processes
  • Creation of standard reports around themes or request types
  • Other internal projects as assigned 

Training and Enablement

  • As a Wellframe data subject matter expert, training other functional team members on the reporting tool(s) and best practices from a data analytics perspective
  • Create training materials or tip sheets to help other team members best utilize reporting and analytics solutions

Education, Experience, & Skills Required [hard skills]:

  • Bachelor’s Degree
  • Minimum of 2 years of experience working with big data for healthcare
  • Expertise with Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc.
  • Expertise with SQL and Excel 
  • Understanding of how relational databases work, and experience with designing transformations, mappings, and working with reference tables
  • Experience investigating data issues, and working with cross-functional teams for problem resolution
  • High proficiency with PowerPoint, G Suite, and Microsoft Office tools

Behaviors & Traits Required [soft skills]:

  • Excellent communication skills with a proven track record of communicating well with internal and external stakeholders
  • Strong analytical thinking - effective at identifying the critical question, capable of navigating tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity
  • Can distill more complex analysis into simple charts to communicate key takeaways
  • Ability to document work, issues, and communicate standards and requirements
  • Focus on process improvement and standardization
  •  “Can do” attitude and willingness to think beyond the status quo
  • Strong attention to detail

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Program Manager, PMO Boston, MA

Program Manager, PMO

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview
The Program Manager for the Project Management Office (PMO) will be focused on scaling the technical client delivery process and client engagement to achieve a sustainable service model while maintaining the service standards that allow Wellframe to partner successfully with our customers. Reporting into the Director, PMO within the Customer Success Organization (CSO), this Program Manager will focus on building tools and processes to maximize efficiencies, models for technical service delivery, and handoffs around said service delivery models. A successful Program Manager will drive measurable improvements for the CSO team, while helping to build and scale our internal tools and delivery processes. 

Areas of Responsibility:

Tools and Processes

  • Evaluate existing CSO delivery processes and identify areas of inefficiencies and opportunities for improvements
  • Lead and manage internal projects and process improvement initiatives of varying size, complexity, and scope partnering with stakeholders and leads throughout the organization
  • Develop standard operating procedures and maintain departmental systems and tools
  • Conduct ongoing analyses to continually evaluate performance and impact of new processes and tools
  • Work closely with the Implementation team as well as other functional teams like Product and Engineering to define the requirements to allow the organization to scale and root out inefficiencies

Support the build and scaling of internal tools and delivery processes

  • Focus on process for delivering Wellframe solutions to customers
  • Conduct time analyses and evaluate implementation and support costs
  • Work with leadership to evaluate staffing models based on client types and characteristics
  • Partner with Finance, Business Operations, Product, and Engineering
  • Other internal projects as assigned

Client Implementations and Analytics

  • Spend up to a quarter of her/his time leading client implementations in order to ensure field insights are being fed back into delivery and scalability work
  • Cover all areas of implementation from the handoff from Sales to the handoff to Account Management, for both payer and provider clients
  • Partner with Customer Success leads in analyzing data, identifying trends across clients, and making recommendations enhancements to implementation capabilities

Education, Experience, & Skills Required

  • Bachelor’s Degree 
  • 3-5+  years of experience in project management, technical solutions consulting, and/or process improvement with delivering SaaS solutions to customers
  • Skilled with requirements drafting, methodology mapping, cost and financial modeling, and template and tool building
  • Experience with building and maintaining tools and templates of any format and knowing which tools are appropriate for each situation
  • High proficiency with Excel, PPT, Workflow Mapping, and Project Management Tools
  • Preferred, but not required - Jira, Confluence
  • Ability and willingness to dig into analytics to identify trends and opportunities broadly, and at the specific customer level

Behaviors & Traits Required

  • Excellent communication skills with a proven track record of communicating well with internal and external stakeholders
  • Strong technical implementation skills and ability to break down technical projects and direct parts to the appropriate technical expert
  • Focus on process improvement and standardization 
  • “Can do” attitude and willingness to think beyond the status quo
  • Ability to lead cross-functional project teams and efforts  
  • High service standards, client management, and relationship management skills
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Data Science & Analytics

Associate Data Scientist Remote, US or Boston, MA

Associate Data Scientist

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement.

Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to members through the Wellframe mobile app. As members engage with the Wellframe app, their data is shared in real-time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
 
Role Overview

The Data Science team at Wellframe brings cutting-edge technologies to solve problems at the intersection of healthcare and technology. We work with large, multi-source datasets that include medical claims, mobile app, messaging and care management data. Our mission is to gain 360-degree insights into members’ lives both within and outside of the healthcare system, and to use these insights to build a better digital healthcare product that is tailored for specific member populations. 

We are seeking a Data Scientist to contribute to a growing body of insights from claims and platform usage data. This individual will play a critical role in measuring the value Wellframe generates for our customers as well as their members. S/he will contribute to member segmentation as well as insights generated from the mobile app usage and the care team dashboard. Finally, s/he will help identify members that stand to benefit from particular interventions,  as well as care team performance. 

Education:

  • Bachelor’s degree in Business, Finance, Healthcare Administration, Data Science, Analytics, Statistics, Computer Science, or a related field required; Master's degree preferred.

Behaviors & Traits Required:

  • Technically proficient: Strong data science skills. Capable of manipulating large data sets, cleaning and normalizing data, feature engineering, building ML models and working through challenges independently
  • Strong analytical thinking: Effective at identifying the critical question, capable of navigating the tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity, able to make independent decisions on how to adjust assumptions and analyses, can distill complex analysis into simple charts to communicate key takeaways
  • Curious and creative: Capable of finding the right data science approach, always asking questions and testing the data and approach to ensure that we are answering the right key questions
  • Outcomes-focused: Ability to manage multiple high priority projects simultaneously and prioritize to meet key project objectives
  • Passionate about our mission: Will demonstrate the highest level of integrity and respect for colleagues and for our mission

Must Have:

  • Minimum 2+ years experience working with big data 
  • Deep expertise in core data science techniques like ML, DL and regression
  • Deep expertise in core statistical concepts like summary statistics, t-tests, sampling
  • Deep expertise in Python or R
  • Hands-on experience with libraries and technologies commonly used in data science, statistics, and ML such as pandas, scikit-learn, XGBoost, tensorflow, Spark
  • Hands-on experience with tools commonly used for data science such as Jupyter Notebooks
  • Hands-on experience with data engineering development cycle (SDLC) and tools such as Git
  • Deep knowledge of SQL and relational databases
  • Experience working with a cross-functional team for problem resolution and model building
  • Strong attention to detail
  • Excellent communication skills with a proven track record of communicating with internal and external stakeholders
  • Ability to document work, issues and communicate standards and requirements
  • Accepts feedback graciously, positive attitude, and naturally curious
  • Strives not to commit the same mistake twice
  • Energized by working through complex problems and bringing innovation to products

Nice to Have

  • Working experience with healthcare data (e.g. medical claims and/or prescription claims)
  • Knowledge of Industry Standard billing codes such as ICD, CPT/HCPCS, NDC
  • Working knowledge of healthcare EDI claims (837), remits (835), and (HL7)
  • Knowledge of Health Information Systems (EPIC, Cerner, Meditech, Invision)
  • Experience with Excel
  • Experience with visualization tools such as Looker, Tableau, Power BI, etc.
  • Experience with scripting and/or general programming knowledge 
  • Experience with ETL tools
  • Experience working with product and/or agile teams

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Data Engineer Remote, US or Boston, MA

Data Engineer

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We are looking for a talented Data Engineer to join our Data Engineering team. In this role, you will help build ETL pipelines for retrieving and integrating customer data with our internal systems, moving data between our internal systems, and delivering data from our applications to our customers. 

You will work closely with our Customer Success Organization to get deliverables implemented on time that match customer specifications, as well as working with other teams in Data & Analytics, Product and Engineering to design and build their data pipelines.

Areas of Responsibility: 

  • Implementing ETL pipelines for processing customer and member data.
  • Working in a cross functional environment collaboratively with customer success organization to translate requirements into technical design.
  • Helping monitor and maintain operational functionality of data pipelines and other jobs that fall under the ETL domain.
  • Debugging and fixing production issues.

Skills and Experience:

  • Bachelor’s degree in Computer Science, Computer Engineering, or a closely related field of study; Master's degree preferred.
  • 2+ years development experience building ETL pipelines.
  • Proficiency in Python and SQL; additional scripting languages like java a plus
  • Experience with cloud technologies such as GCP.
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Working effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions.  

Bonus Skills:

  • Experience with Apache Airflow.
  • Familiarity with other ETL technologies or tools.
  • Familiarity with Docker / Kubernetes.
  • Experience in a startup environment.
  • Experience in healthcare tech industry
  • Experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Data Scientist Boston, MA

Data Scientist

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

The Data Science team at Wellframe brings cutting-edge technologies to solve problems at the intersection of healthcare and technology. We work with large, multi-source datasets that include medical claims, mobile app, messaging and care management data. Our mission is to gain 360-degree insights into members’ lives both within and outside of the healthcare system, and to use these insights to build a better digital healthcare product that is tailored for specific member populations. 

We are seeking a Data Scientist to contribute to a growing body of insights from claims and platform usage data. This individual will play a critical role in measuring the value Wellframe generates for our customers as well as their members. S/he will contribute to member segmentation as well as insights generated from the mobile app usage and the care team dashboard. Finally, s/he will help identify members that stand to benefit from particular interventions,  as well as care team performance. 

Education:
- Bachelor’s degree in Business, Finance, Healthcare Administration, Data Science, Analytics, Statistics, Computer Science or a related field required; Master's degree preferred.

Behaviors & Traits Required:

- Technically proficient: Strong data science skills. Capable of manipulating large data sets, cleaning and normalizing data, feature engineering, building ML models and working through challenges independently
- Strong analytical thinking: Effective at identifying the critical question, capable of navigating the tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity, able to make independent decisions on how to adjust assumptions and analyses, can distill complex analysis into simple charts to communicate key takeaways
- Curious and creative: Capable of finding the right data science approach, always asking questions, and testing the data and approach to ensure that we are answering the right key questions
- Outcomes-focused: Ability to manage multiple high priority projects simultaneously and prioritize to meet key project objectives
- Passionate about our mission: Will demonstrate the highest level of integrity and respect for colleagues and for our mission

Must Have:
- Minimum 2+ years experience working in a commercial environment
- Deep expertise in core data science techniques like ML, DL and regression
- Deep expertise in core statistical concepts like summary statistics, t-tests, sampling
- Deep expertise in Python or R
- Hands-on experience with libraries and technologies commonly used in data science, statistics and ML such as pandas, scikit-learn, XGBoost, tensorflow, Spark
- Hands-on experience with tools commonly used for data science such as Jupyter Notebooks
- Hands-on experience with data engineering development cycle (SDLC) and tools such as Git
- Deep knowledge of SQL and relational databases
- Experience working with a cross-functional team for problem resolution and model building
- Strong attention to detail
- Excellent communication skills with a proven track record of communicating with internal and external stakeholders
- Ability to document work, issues and communicate standards and requirements
- Accepts feedback graciously, positive attitude and naturally curious
- Strives not to commit the same mistake twice
- Energized by working through complex problems and bringing innovation to products

Nice to Have:
- Working experience with healthcare data (e.g. medical claims and/or prescription claims)
- Knowledge of Industry Standard billing codes such as ICD, CPT/HCPCS, NDC
- Working knowledge of healthcare EDI claims (837), remits (835) and (HL7)
- Knowledge of Health Information Systems (EPIC, Cerner, Meditech, Invision)
- Experience with Excel
- Experience with visualization tools such as Looker, Tableau, Power BI, etc.
- Experience with scripting and/or general programming knowledge 
- Experience with ETL tools
- Experience working with product and/or agile teams

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Data Engineer I Remote, US or Boston, MA

Senior Data Engineer I

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement.

Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real-time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early-intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
 

Role Overview

In this role, you will be working in the Data Engineering team that builds ETL pipelines for retrieving and integrating customer data with our internal systems, moving data between our internal systems, and delivering data from our applications to our customers.  You will work closely with our Customer Success Organization to get deliverables implemented on time that match customer specifications, as well as work with other teams in Data & Analytics, Product, and Engineering to design and build their data pipelines. 


Areas of Responsibility:

  • Design and implement ETL pipelines for processing customer and member data
  • Work in a cross functional environment collaboratively with customer success organization to translate requirements into technical design
  • Help monitor and maintain operational functionality of data pipelines and other jobs that fall under the ETL domain
  • Debug and fix production issues
  • Mentor more junior data engineers

Education, Experience, & Skills Required:

  • Bachelor’s degree in Computer Science, Computer Engineering, or a closely related field of study; Master's degree preferred.
  • 5+ years development experience building ETL pipelines
  • Proficient in Python and SQL; additional scripting languages like java a plus
  • Experienced with cloud technologies such as GCP
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing
  • Passionate about leveraging their technical skills to help improve patient care
  • Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions

Bonus Skills:

  • Experience with Apache Airflow
  • Experience with other ETL technologies or tools
  • Experience with Docker / Kubernetes
  • Experience in a startup environment
  • Experience in healthcare tech industry
  • Experience in a remote or a hybrid environment

Behaviors & Traits that will make you successful in this role:

  • Technically proficient: Strong coding skills. Capable of writing efficient code, up-to-date on latest version, able to comment intelligently and work through challenges independently
  • Strong algorithmic thinking: Effective at identifying the critical question, capable of navigating the tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity, able to make independent decisions 
  • Curious and creative: Capable of creating better algorithmic approaches, always asking questions, and testing assumptions to ensure that we are answering the right key questions
  • Outcomes-focused: Ability to manage multiple high-priority projects simultaneously and prioritize to meet key projects
  • Passionate about our mission: Will demonstrate the highest level of integrity and respect for colleagues and for our mission
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Engineering

Associate Software Engineer Remote, US or Boston, MA

Associate Software Engineer

We are looking for a talented Associate Software Engineer to join our team, helping us to build the software that drives our digital care management platform.

Working closely with other engineers, product managers, designers, and data scientists, translating business requirements that impact patient care into high quality solutions coded with security and privacy best practices in mind.
 
Areas of Responsibility: 

Translate user stories into software solutions:

  • Working closely with product managers and scrum masters to understand the business problems.
  • Collaborating with designers to ensure we deliver the optimal user experience.
  • Working with senior engineers to validate approach.
  • Writing automated tests to ensure code is of the highest quality.

Skills and Experience:

  • Experience of working with Java or Rails. 
  • Experience with backend frameworks such as Spring or Ruby on Rails.
  • Proficient with a modern scripting language such as Python.
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Values the difference between good code and correct code, and cares about test-driven development.
  • Passionate about leveraging technical skills to help improve patient care.
  • Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Lead Android Engineer Remote, US or Boston, MA

Lead Android Engineer

We are looking for a Lead Android Engineer who is passionate, creative, curious about mobile technology, and has experience with native platforms including Kotlin, Java, Android Studio, and object-oriented design or architecture. You will be joining a team of highly dynamic and collaborative engineers that are changing the way people live their lives.

Areas of Responsibility: 

Translating user stories into software solutions

  • Working closely with product managers and scrum masters to understand the business problems.
  • Collaborating with designers to ensure we deliver the optimal user experience.
  • Validating design approach with other team members.
  • Writing automated tests to ensure code is of the highest quality.

Delivering multi-year technology roadmaps

  • Identifying processes, tooling, and feature improvements that can have a multiplicative effect on the engineering productivity.
  • Identifying new capabilities that emergent technologies or processes can unlock. 
  • Developing a multi-year roadmap for implementing technical and process improvements.
  • Leading delivery of large technology improvements.

Mentoring Software Engineers

  • Working closely with software engineers to guide their technical and career growth.

Debugging and fixing production issues

  • Working with our customer support team to debug and fix bugs affecting our users.

Demonstrating Wellframe’s technical contributions

  • Writing blog posts and giving talks at conferences to give back to the technical community.

Skills and experience

  • A B.S. or M.S. degree in any science or engineering field or equivalent experience.
  • At least 8 years of native mobile Android and iOS development experience, including publishing commercial apps.
  • Deep familiarity with Kotlin, design patterns, and SOLID architecture.
  • Ability to write code that is well structured, idiomatic, reusable, and easy to understand.
  • Passion for benchmarking and optimizing, with a preference for writing clean, test-driven code.

Bonus Skills:

  • Experience with Java
  • Experience with Android Studio
  • Jetpack extensions
  • MVVM architecture
  • Restful API
  • Experience with UI/UX
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Manager, Software Engineering Remote, US or Boston, MA

Manager, Software Engineering

We are in search of a creative and experienced leader who will be responsible for mentoring and scaling our Platform team. The engineering manager will lean in on architecture and engineering best practices to deliver the best solutions with exemplary quality. The Platform team is responsible for delivering core services that support the Wellframe product roadmap. Along with core services, we also work on interesting engineering solutions and tooling that help take the Wellframe product to the next level with security, scalability and performance metrics.

Areas of Responsibility: 

Supervising the delivery of product roadmap

  • Drive the delivery of product and engineering roadmap
  • Own the engineering delivery of platform projects end to end by providing day-to-day technical direction and oversight to projects.
  • Collaborate with product managers, TPM, and engineering leadership on the planning and sequencing of work. 
  • Lead technical design and architecture for the projects
  • Act as a scrum master for one or more of the platform teams.
  • Remove any impediments that block engineers from delivering features on time.  
  • Proactively identify any process or technology improvements that can enhance the productivity of the team.
  • Identify areas of strategic technical debt and help balance business priorities against proactively paying off technical debt. 
  • Use data and metrics to continuously improve engineering processes, tooling, and standards

Contributing to our product roadmap 

  • Lead roadmap and prioritization discussions
  • Help design and deliver features and bug fixes
  • Be hands on technically with building microservices
  • Strive to implement architectural and technical design best practices in code base

Guiding the career growth of our engineers

  • Work closely with engineers to tailor a career growth plan. 
  • Provider mentorship and feedback to engineers to help them achieve their growth plan.
  • Retain and reward high performing engineers

Leading recruiting efforts

  • Helping to hire engineers that embody Wellframe’s core values. 

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • Strong computer science fundamentals to understand and help the team’s work
  • 2+ years of experience as an engineering manager mentoring and leading engineers.
  • At least 5 years of relevant technical expertise working as an individual contributor
  • Proficiency in Java, Spring Boot, Postgres, Ruby on Rails.
  • Experience in developing microservices in a cloud native environment
  • Experience in engineering best practices like automated tests, continuous integration and continuous deployment.
  • A strong devops culture mindset
  • Desire to automate manual processes
  • Experience in coaching and growing engineering teams.
  • Expertise in leading Agile/Scrum ceremonies.
  • Proven track record in leading projects from inception to delivery. 
  • Passionate about leveraging their technical skills to help improve patient care. 

Behaviors & Traits

  • Ability to work in a fast paced environment
  • Excellent communication skills with a proven track record of communicating with internal and external stakeholders. 
  • Be a good collaborator across various cross functional teams.
  • Curiosity and eagerness to learn and improve continuously.
  • Accepts feedback graciously.
  • Strives not to commit the same mistake twice.
  • Stays up-to-date on industry best practices and new technologies. 
  • Be an advocate for the engineers and enable them to do their best work

Bonus Skills:

  • Previous experience in a startup environment is a bonus
  • Familiarity with Kubernetes and cloud vendor solutions like GCP, AWS or Azure.
  • Experience in healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Principal Software Engineer Remote, US or Boston, MA

Principal Software Engineer

We are looking for a talented Principal Software Engineer to join our Engineering team. The successful candidate will help to set high-level technical direction and aligning our technical roadmap with business challenges, helping us to identify new capabilities or roadblocks, delivering improvements.
 
Areas of Responsibility: 

Translating user stories into software solutions

  • Working closely with product managers and scrum masters to understand the business problems.
  • Collaborating with designers to ensure we deliver the optimal user experience.
  • Validating design approach with other staff engineers.
  • Writing automated tests to ensure code is of the highest quality.

Developing and delivering multi-year technology roadmaps 

  • Working with business and technical senior leadership to understand business challenges and opportunities.   
  • Identifying new capabilities that can be unlocked by emerging technologies or processes. 
  • Developing a multi-year roadmap for implementing technical and process improvements.
  • Leading delivery of large technology improvements.  

Mentoring Software Engineers

  • Working closely with software engineers to guide their technical and career growth.

Debugging and fixing production issues

  • Participating in on-call rotations to make sure our systems have exemplar uptime and reliability.
  • Working with our customer support team to debug and fix bugs affecting our users.

Demonstrating Wellframe’s technical contributions

  • Writing blog posts and giving talks at conferences to give back to the technical community.

Skills and Experience:

  • At least 15 years development experience building SaaS or cloud-based commercial software products.
  • Experience with backend frameworks such as Spring or Ruby on Rails.
  • Expert in Python (pandas, requests, asyncio, django)
  • Strong Docker knowledge and networking across services
  • Good understanding of development best practices and standards and able to drive them through the team
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Demonstrable history of technical mentorship. 
  • Experience leading complex initiatives, from technical design to delivery. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.


At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer - CSO Experience Remote, US or Boston, MA

Senior Software Engineer - CSO Experience

We are looking for a talented Senior Software Engineer to join our CSO Experience team, taking on a lead role building our admin portal to enable customer configurations that helps customers use Wellframe successfully.

This is a brand new team and an exciting opportunity for someone who is looking to work on a full stack experience. You will be working closely with product managers, designers and other engineers to design and implement the best experience for our Customer Success Organization. 

This position has a direct impact on our patients and customers and if you are someone who is passionate about delivering value to patient care, we are interested in talking to you.

Areas of Responsibility:

  • Designing and implementing the admin portal and tools needed for Customer Success Organization end to end on a cloud platform.
  • Working in a cross functional environment collaboratively with product managers and designers to translate user requirements into technical design.
  • Developing test strategies and write automated tests to ensure code is of the highest quality.
  • Participating in on-call rotations to make sure our systems have the highest uptime and reliability.

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • 5+ years as a full stack engineer
  • Proficient in Java or Rails and frontend frameworks like React and Typescript
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Effective communication skills.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions.

Bonus Skills:

  • Previous experience in a startup environment is a bonus
  • Experience in healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer - Content Experience Remote, US or Boston, MA

Senior Software Engineer - Content Experience

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview
In this role you will be working in the Content Experience team which integrates our content management systems, its lifecycle and tools to enable content for our members. This is a brand new team and an exciting opportunity for someone who is looking to work on a full stack experience. You will be working closely with product managers, designers and other engineers to design and implement the best experience for our content team. This position has a direct impact on our patients and if you are someone who is passionate about delivering value to patient care, we are interested in talking to you.



Areas of Responsibility:

  • Design and implement content management tools needed for the content team end to end on a cloud platform
  • Work in a cross functional environment collaboratively with product managers and designers to translate user requirements into technical design
  • Develop test strategies and write automated tests to ensure code is of the highest quality

Education, Experience, & Skills Required:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • 3+ years as a full stack engineer
  • Proficient in Java or Rails and frontend frameworks like React and Typescript
  • Experience integrating with third-party systems or content providers
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Effective communication skills.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer II Remote, US or Boston, MA

Senior Software Engineer II

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview
The Senior Software Engineer II position on the Developer Experience team is responsible for building much of Wellframe’s next generation streaming architecture.  To be successful in this role you will, not only, need expert level Java, Spring and Kakfa skills but the mindset to take any specific project and extrapolate the final code to fit neatly into a generally applicable configurable Saas platform that will add value to any and all clients. You will not be alone here - you will work with other senior and junior level staff in a drama-free environment to build systems the right way. Quality matters here as much as efficient execution and extreme attention to detail.  If you love learning, applying and sharing knowledge - you will really enjoy this job.

Areas of Responsibility:

Translate user stories into software solutions

  • Work closely with product managers and scrum masters to understand the business problems.
  • Collaborate with designers to ensure we deliver the optimal user experience.
  • Validate design approach with other senior engineers.
  • Write automated tests to ensure code is of the highest quality.

Debug and fix production issues

  • Participate in on-call rotations to make sure our systems have exemplar uptime and reliability.
  • Work with our customer support team to debug and fix bugs affecting our users.

Lead initiatives

  • Work with product managers and scrum masters to lead the definition and decomposition of big initiatives.
  • Lead the technical delivery of the initiative from design to deployment.

Mentor Software Engineers

  • Work closely with software engineers to guide their technical and career growth. 
  • Scope out complexity of future work.
  • Work with product managers and scrum masters to develop proof of concepts and estimates for future work.

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 6+ years of development experience building SaaS or cloud-based commercial software products.
  • Expert level knowledge of Java, Spring Framework, Kafka (Confluent desired), Kafka Streams, Ktables, Ksql, Postgres (or any relational) database design and optimization, Functional programming, testing with Junit, Sync and Async API design, configurable SaaS
  • Experience working with Healthcare data and interoperability formats such as FHIR is a big plus
  • Makes good trade-offs for core design and API decisions — knows when to stick to convention, but also when to break it.
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Values the difference between good code and correct code, and cares about test-driven development without dogma.
  • Demonstrable history of technical mentorship. 
  • Experience leading complex initiatives from technical design to delivery. 
  • Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions.
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer II - Platform Remote, US or Boston, MA

Senior Software Engineer II - Platform

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview

In this role, you will be working in the Platform team that builds core services and APIs on which the Wellframe product is built. We use cutting edge technologies and follow best practices for software engineering and development. Along with core services, we also work on interesting engineering solutions and tools that help take the Wellframe product to the next level with security, scalability, and performance metrics.

Areas of Responsibility:

  • Architect, design and implement microservices for Wellframe’s engineering and product roadmap
  • Bring your DevOps mindset to develop secure and scalable services
  • Lead projects and mentor junior engineers in the team
  • Collaborate with Product to scope work for the platform team
  • Code review and hold the code base to the highest standards
  • Participate in on-call rotations to make sure our systems have the highest uptime and reliability.
  • Automate manual tasks and processes and develop tools for engineering teams

Required Skills:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 5 years of development experience building cloud-native applications in AWS, Azure, or GCP
  • Strong experience in Java
  • Proficiency with backend frameworks such as Spring Boot or Ruby on Rails
  • Demonstrates deep understanding of different APIs like Restful, gRPC, graphql, and event streaming platforms like Kafka
  • Knowledge of frontend frameworks like React and Typescript
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Deep knowledge of best practices in software engineering
  • Great leadership skills
  • Effective communication skills.
  • Stays up-to-date on industry best practices and new technologies.
  • Passionate about leveraging their technical skills to help improve patient care.

Bonus Skills:

  • Previous experience in a startup environment is a bonus
  • Familiarity with Kubernetes 
  • Experience in the healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer in Test I Remote, US or Boston, MA

Senior Software Engineer in Test I

Role Overview

Senior Software Engineer in Test I is responsible for architecting and building the tools and test suites that guarantee the quality of our digital care management platform. They accomplish this by working closely with other engineers, product managers, and designers. Senior Software Engineer in Test I sits within the Engineering department and reports to a Manager, Quality Engineering. Success in this role is demonstrated by translating business requirements that have an impact on patient care into test plans and suites that help speed up development and guarantee the quality of releases prior to deployment to production. 

Areas of Responsibility: 

Translate user stories into test plans and test suits

  • Work closely with product managers and scrum masters to understand the business problems.
  • Collaborate with engineers to ensure test plans cover the developed features.
  • Write automated tests to cover business requirements.
  • Work with other senior test engineers to validate the approach.

Debug production issues

  • Work with our customer support team to debug issues affecting our users.

Mentor Software Engineers in Test

  • Work closely with Software Engineers in Test to guide their technical and career growth. 

Develop software automation tests, frameworks, and tools

  • Design, develop, document, test, and debug new and existing software automation systems and/or test applications
  • Develop common tooling to speed up system testing and improve the productivity of other engineers on the team. 

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 3 years of development experience building test suites and automation frameworks.
  • Experience with object-oriented programming languages or scripting languages (i.e. Java, Python).Experience with SQL, Selenium, and Jira.
  • Is up-to-date on both web, API, and mobile automated QA tools, and can leverage these to implement a flexible test automation framework. 
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Detail-oriented with excellent self-motivation, planning, documentation, and communication skills
  • Has a strong understanding of test-driven development and the ability to advocate and teach best practices. 
  • Is a developer at heart - QA by trade- with a passion to achieve test coverage through automation.
  • Has experience with continuous integration, and continuous integration frameworks to support rapid development.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions.
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Senior Software Engineer in Test II - Mobile Remote, US or Boston, MA

Senior Software Engineer in Test II - Mobile

Role Overview

Senior Software Engineer in Test II Mobile is responsible for creating test plans, test suites that guarantee the quality of our digital care management platform. They accomplish this by working closely with other engineers, product managers, and designers. Senior Software Engineer in Test II sits within the Engineering department and reports to a Senior Manager, Quality Engineering. Success in this role is demonstrated by translating business requirements that have an impact on patient care into test plans and suites that help speed up development and guarantee the quality of releases prior to deployment to production.  This role requires strong mobile testing skills as well as knowledge of iOS and Android device configuration and application manipulation.

Areas of Responsibility: 

Translate user stories into test plans and test suits

  • Work closely with product managers and scrum masters to understand the business problems.
  • Collaborate with engineers to ensure test plans cover the developed features.
  • Write automated tests to cover business requirements.
  • Work with other senior test engineers to validate the approach.

Debug production issues

  • Work with our customer support team to debug issues affecting our customers.
  • Design, develop, document, test, and debug new and existing mobile software features.
  • iOS and Android device-specific configuration.

Mobile UI / App automation for iOS and Android platforms

  • Sauce labs
  • Appium 

Mentor Software Engineers in Test

  • Work closely with Software Engineers in Test to guide their technical and career growth. 

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 5 years of experience building manual / automation test suites executing and tracking tests / automation.
  • Has a strong understanding of test-driven development and ability to advocate and teach best practices.
  • Experience with object oriented programming languages or scripting languages (i.e. Java, Python).Experience with SQL, Selenium, and Jira.
  • Has experience with continuous integration, and continuous integration frameworks to support rapid testing and release to the app stores.
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Is up-to-date on both web and mobile automated QA tools, and can leverage these to implement a flexible test automation framework. 
  • Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions.
  •  Detail-oriented with excellent self-motivation, planning, documentation and communication skills
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Software Engineer Remote, US or Boston, MA

Software Engineer

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview
The Software Engineer is responsible for building the software that enables our digital care management platform. They accomplish this by working closely with other engineers, product managers, designers, and data scientists. The Software Engineer sits within the Engineering department and reports to a Manager, Software Engineering. Success in this role is demonstrated by translating business requirements that have an impact on patient care into high-quality solutions coded with security and privacy best practices in mind. 

Areas of Responsibility:

Translate user stories into software solutions

  • Work closely with product managers and scrum masters to understand the business problems.
  • Collaborate with designers to ensure we deliver the optimal user experience.
  • Work with senior engineers to validate the approach.
  • Write automated tests to ensure code is of the highest quality.

Debug and fix production issues

  • Work with our customer support team to debug and fix bugs affecting our users.

Scope out complexity of future work

  • Work with senior engineers to develop proof of concepts and estimates for future work.

Education, Experience, & Skills Required [hard skills]:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • Proficient in Java or Rails. 
  • Development experience building SaaS or cloud-based commercial software products.
  • Experienced with backend frameworks such as Spring or Ruby on Rails.
  • Proficient with a modern scripting language such as Python.
  • Makes good trade-offs for core design and API decisions — knows when to stick to convention, but also when to break it.
  • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
  • Values the difference between good code and correct code, and cares about test-driven development without dogma.
  • Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies.
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Software Engineer - CSO Experience Remote, US or Boston, MA

Software Engineer - CSO Experience

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview
In this role you will be working in the CSO Experience team that builds our admin portal to enable customer configurations that helps customers use Wellframe successfully. This is a brand new team and an exciting opportunity for someone who is looking to work on a full stack experience. You will be working closely with product managers, designers and other engineers to design and implement the best experience for our Customer Success Organization. This position has a direct impact on our patients and customers and if you are someone who is passionate about delivering value to patient care, we are interested in talking to you.

Areas of Responsibility:

  • Design and implement the admin portal and tools needed for Customer Success Organization end to end on a cloud platform
  • Work in a cross-functional environment collaboratively with product managers and designers to translate user requirements into technical design
  • Develop test strategies and write automated tests to ensure code is of the highest quality

Education, Experience, & Skills Required:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • 2+ years as a full stack engineer
  • Proficient in Java or Rails and frontend frameworks like React and Typescript
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Effective communication skills.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Software Engineer - Member Experience Boston, MA

Software Engineer - Member Experience

We are looking for a talented Software Engineer to join our Member Experience team. This is the team that builds our patient facing iOS and Android apps which enable patient care for our members. You will bring your React and Java/Rails experience to the team and will be working closely with our product managers, designers and other engineers to design and implement the best experience for our Wellframe members.

If you are looking for a role that has a real impact on a patient's wellbeing, we would love to speak with you.

Areas of Responsibility: 

  • Designing and implementing iOS and Android product features for Wellframe members end to end on a cloud platform.
  • Working in a cross functional environment collaboratively with product managers and designers to translate user requirements into technical design.
  • Developing test strategies and writing automated tests to ensure code is of the highest quality.

Skills and Experience:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • 2+ years as a full stack engineer working on mobile applications.
  • Strong experience with iOS and Android app development using React Native
  • Proficient in Java or Ruby.
  • Preferred experience with Rails or Spring.
  • Previous experience with CI/CD frameworks like Gitlab, Github.
  • REST APIs OR RESTful Webservices.
  • Effective communication skills.
  • Passionate about leveraging their technical skills to help improve patient care.
  • Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 
  • Working cross functionally

Bonus Skills:

  • Experience converting code from Ruby to Java
  • Android experience
  • Previous experience in a startup environment is a bonus
  • Experience in the healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Staff DevOps Engineer Remote, US or Boston, MA

Staff DevOps Engineer

Role Overview

Staff DevOps Engineer works closely with Engineering teams to build and operate the services that make up the Wellframe platform, while providing technical leadership that differentiates Wellframe’s business capabilities. This includes automating the deployment of resources in Google Cloud Platform, helping instrument the service for metrics and monitoring, and making continuous improvements across our infrastructure. This role sits within the Engineering department and reports to the Manager, DevOps. Success in this role is demonstrated by enabling a highly resilient service to our clients, and maintaining the security of our infrastructure.  

Areas of Responsibility: 

Translate tasks into software solutions and infrastructure changes

  • Deploy and patch our applications in production environments.  
  • Deliver infrastructure improvements. 
  • Patch tools and services that our solutions rely on. 
  • Deploy new monitoring and logging capabilities. 

Monitor and debug production issues

  • Work with our customer support and engineering teams to debug and fix issues affecting our users.
  • Participate in on-call rotations to make sure our systems have exemplary uptime and reliability.

Identify and lead process and technology improvements

  • Identify process, tooling, and infrastructure improvements that can have a multiplicative effect on engineering productivity.
  • Identify new capabilities that can be unlocked by emergent technologies or processes. 
  • Develop roadmaps for implementing technical and process improvements.
  • Lead delivery of improvements.

Mentor DevOps Engineers

  • Work closely with junior DevOps engineers to guide their technical and career growth. 

Education, Experience, & Skills Required [hard skills]:

  • Knowledge of fundamental CS concepts (algorithms, data structures, complexity). 
  • Proficient with a modern scripting language such as Python.
  • Is up-to-date on network security best practices. 
  • Has a strong fundamental knowledge of computer networks, with an emphasis on cloud environments and container orchestration frameworks.  
  • Is up-to-date on industry trends, new services, and capabilities, and can leverage these to design a cost-effective Cloud infrastructure. 
  • Knows how to create high-performance, fault-tolerant, scalable distributed systems. 
  • Is a developer at heart - sysops by trade - with a passion to beat SLAs and enable a business to grow. 
  • Has a strong production operations mindset, commitment to workflow CI, and fanatic about process automation and monitoring.

Behaviors & Traits Required [soft skills]:

  • Effective communication skills.
  • Accepts feedback graciously.
  • Strives not to commit the same mistake twice.
  • Stays up-to-date on industry best practices and new technologies. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Staff Software Engineer Remote, US or Boston, MA

Staff Software Engineer

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview

In this role, you will lead the engineers in the Platform team that build core services and APIs on which the Wellframe product is built. We use cutting-edge technologies and follow best practices for software engineering and development. Along with core services, we also work on interesting engineering solutions and tooling that help takes the Wellframe product to the next level with security, scalability, and performance metrics.

Areas of Responsibility:

  • Architect, design and implement microservices for Wellframe’s engineering and product roadmap
  • Own end-to-end implementation of projects
  • Identify opportunities for improvement across engineering both technically and process-wise
  • Bring your DevOps mindset to develop secure and scalable services
  • Lead projects and mentor junior engineers in the team
  • Collaborate with product to scope work for the platform team
  • Code review and hold the code base to the highest standards
  • Participate in on-call rotations to make sure our systems have the highest uptime and reliability.
  • Automate manual tasks and processes and develop tools for engineering teams

Required Skills:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 7+ years development experience building cloud native applications in AWS, Azure or GCP
  • Strong experience building scalable distributed architecture, infrastructure, business logic for APIs
  • Extensive experience in Java
  • Proficiency with backend frameworks such as Spring Boot or Ruby on Rails
  • Demonstrates deep understanding of different APIs like Restful, gRPC, graphql, and event streaming platforms like Kafka
  • Knowledge of frontend frameworks like React and Typescript
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Mentored and led a team of engineers for large scale projects end to end
  • Led technical decisions for your team and influenced technical decisions across your functional domains. 
  • Deep knowledge of best practices in software engineering
  • Stays up-to-date on industry best practices and new technologies.
  • Passionate about leveraging their technical skills to help improve patient care.

Bonus Skills:

  • Previous experience in a startup environment is a bonus
  • Familiarity with Kubernetes 
  • Experience in healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Staff Software Engineer - Platform Remote, US or Boston, MA

Staff Software Engineer - Platform

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Role Overview
In this role you will lead the engineers in the Platform team that build core services and APIs on which the Wellframe product is built. We use cutting edge technologies and follow best practices for software engineering and development. Along with core services, we also work on interesting engineering solutions and tooling that help take the Wellframe product to the next level with security, scalability and performance metrics.

Areas of Responsibility:

  • Architect, design and implement microservices for Wellframe’s engineering and product roadmap
  • Own end to end implementation of projects
  • Identify opportunities for improvement across engineering both technically and process-wise
  • Bring your DevOps mindset to develop secure and scalable services
  • Lead projects and mentor junior engineers in the team
  • Collaborate with Product to scope work for the platform team
  • Code review and hold the code base to the highest standards
  • Participate in on-call rotations to make sure our systems have the highest uptime and reliability.
  • Automate manual tasks and processes and develop tools for engineering teams

Required Skills:

  • A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
  • At least 7+ years development experience building cloud native applications in AWS, Azure or GCP
  • Strong experience building scalable distributed architecture, infrastructure, business logic for APIs
  • Extensive experience in Java
  • Proficiency with backend frameworks such as Spring Boot or Ruby on Rails
  • Demonstrates deep understanding of different APIs like Restful, gRPC, graphql and event streaming platforms like Kafka
  • Knowledge of frontend frameworks like React and Typescript
  • Previous experience with CI/CD frameworks like Gitlab, Github
  • Mentored and led a team of engineers for large scale projects end to end
  • Led technical decisions for your team and influenced technical decisions across your functional domains. 
  • Deep knowledge of best practices in software engineering
  • Stays up-to-date on industry best practices and new technologies.
  • Passionate about leveraging their technical skills to help improve patient care.

Bonus Skills:

  • Previous experience in a startup environment is a bonus
  • Familiarity with Kubernetes 
  • Experience in healthcare tech industry is a big plus
  • Previous experience in a remote or a hybrid environment
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Technical Program Manager Remote, US or Boston, MA

Technical Program Manager

We are looking for a Technical Program Manager to join our Engineering team. This role helps drive new product functionality and technical capabilities to market, keeping to agreed upon timelines and steering the agile process of several development teams, working closely with scrum teams and technical leads to ensure project milestones are met and projects are delivered on time. 

Areas of Responsibility: 

Scrum Master

  • Working closely with engineering scrum teams and Technical Managers/Leads to hit development milestones. 
  • Running daily standup meetings with engineering scrum teams. 
  • Running bi-weekly sprint retrospective and planning meetings. 

Project Management

  • Working with Technical Managers and other Technical Project Managers to coordinate technical dependencies across projects and teams. 
  • Grooming epics and write tickets with Product Managers and Technical Leads.

Program Management

  • Working with Account Managers to assist in the coordination of client deliverables.
  • Participating in meetings with clients or cross-functional teams to help negotiate deliverable deadlines, review milestones and bring back operational detail to the development process. 

Skills & Experience

  • A B.S. or M.S. degree in Management, Computer Science, Computer Engineering, or a closely related field of study preferred. 
  • At least 1 year of experience as Scrum master leading technical teams in an agile environment. 
  • Expertise in leading Agile/Scrum ceremonies. 
  • Understanding of SDLC.
  • A solid understanding of software development terminology and nomenclature.
  • Proven track record in leading projects from inception to delivery. 
  • Passionate about leveraging their organizational skills to help improve patient care. 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

People & Culture

Director, Talent Acquisition Boston, MA

Director, Talent Acquisition

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Please note: this position is based in the Boston Metro area.

The Director, Talent Acquisition is responsible for leading a high-performing TA team charged with scaling our rapidly growing business through innovative branding and sourcing strategies, an exceptional candidate experience, successful business partnerships with hiring teams, and a data-centric approach to measuring and evaluating success. This individual provides leadership to a small and growing team tasked with hiring at all levels and functional areas of the business. This individual will serve as the Talent Acquisition leader for the Wellframe business unit within the broader HealthEdge enterprise, partnering and collaborating closely with TA counterparts across the business.

Areas of Responsibility:

  • Define and promote a compelling employer brand through social media, partnerships, events, and online platforms
  • Lead all TA programming including referral, internship, interview training, and DEI programs and initiatives
  • Develop and report on key TA metrics
  • Build processes and practices that ensure a superior candidate experience
  • Build strong relationships with counterparts in HR, IT, and Finance to collaborate on new hire on-boarding, compensation, headcount planning, and market insight
  • Lead critical leadership searches; partners closely with CEO and other senior executives to scope target profiles, develop comprehensive vetting processes and evaluation criteria, make recommendations to and influence key decision-makers, and successfully place new company leaders
  • Manage relationships with external executive search firms as needed
  • Maintain an active network of prospective talent for future leadership needs
  • Coach, develop, and motivate direct reports through continuous feedback and opportunities to learn and grow
  • Serve as a point of escalation for complex issues for both TA team members and hiring managers
  • Helps diagnose and find resolutions to challenging searches
  • Serves as the face/voice of the TA team for the company & leadership team

Required Skills & Experience:

  • 12+ years of progressive talent acquisition experience in rapidly growing organizations
  • 4+ years of experience managing and developing direct reports in an internal recruiting function, ideally in technology or SaaS organizations
  • Experience in early-stage or scale-up organizations preferred
  • Superior sourcing experience with the ability to coach and develop direct reports to adopt creative and “out of the box” sourcing strategies
  • Proven ability to create & refine process and implement best practices
  • Strong consultative skills with a track record of of developing strong partnerships with hiring managers and hiring teams
  • Strategic and data-driven approach to talent acquisition
  • Comfort-level with navigating ambiguity and/or change
  • Superior communicator with the ability to effectively cater messages to different audiences

Behaviors and Traits:

  • Friendly and approachable disposition with unwavering demonstration of company’s values of tenacity, collaboration, and humility
  • Solution-oriented with a knack for continuous improvement
  • Inspirational leadership style with a natural ability to motivate direct reports 
  • Team player who is willing to step out of their lane to partner with and/or support colleagues and/or peers 
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Product

API Product Manager Remote, US or Boston, MA

API Product Manager

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We’re scaling a world class product team, with the goal of engaging patients with health plan care team members to improve their interactions with the healthcare system and clinical outcomes. 

Our product managers are relentless advocates for our clients and users, pursue a deep understanding of the market, take pride in ensuring features are brought to the market successfully, and participate in creating a value-driven and outcomes-focused product vision and strategy. Our product managers bring energy, curiosity, and passion for all things product. 

Product Managers will contribute across many facets of our product, collaborate effectively across the organization, and demonstrate strong problem-solving. This role will focus on developing and owning the API product strategy that will form the foundation for how we integrate with customer’s Care Management, CRM, and engagement solutions. You will be the product lead for the integration scrum team, and partner closely with the experience and platform scrum teams to develop the externally facing interfaces required to ingest plan data and offer bi-directional exchange of Wellframe platform data.

Areas of Responsibility: 

Product Subject Matter Expertise

  • Build expert knowledge of health plan staff workflows, Wellframe strategy, product, users, and data

API Product / Developer Experience Strategy

  • Define and measure success by establishing target outcomes and tracking key performance indicators
  • Understand the need and problem space by conducting interviews, client & prospect discovery, and quantitative research and analysis
  • Scope and deliver the developer experience in partnership with product and engineering from Wellframe and its parent company
  • Define and own a prioritized Product Roadmap for the API Platform, based on user-insights, managing stakeholder expectations throughout.
  • Have overall ownership of the API as a product and prioritize work and make strategic decisions
  • Work with product marketing on the positioning and packaging of our API product and the communication of timelines, scope, and value associated with API product releases

API Product Feature Development and Delivery

  • Take overall responsibility and work with engineering and technical writing to deliver our API Tooling, Developer Portal, and API documentation
  • Partner with other product managers, product design, and engineering to understand the data integration required to bring journeys, workflows, and experiences to life
  • Set the focus for your scrum team by prioritizing and scoping API product requirements through epics, user stories, and API specifications 
  • Lead conversations with customer / external technical stakeholders during the development of new APIs & integrations
  • Provide expertise related to APIs during customer SIT and UAT phases of functionality requiring API integration; support customers and engineering in identifying and remediating any issues with our APIs
  • Work with dev ops and CSO to ensure the performance of our APIs

Team Process

  • Contribute to and create Product team resources, such as user guides and FAQs
  • Contribute to ongoing process improvement projects

Skills and Experience

  • B.S. or B.A.
  • 3-5+ years as a Product Manager at an organization delivering SaaS
  • Experience with RESTful APIs required, streaming (Kafka) APIs preferred
  • Demonstrable knowledge of data interoperability standards such as HL7, DICOM - experience with HL7 FHIR preferred
  • 2+ years of in-depth responsibility with APIs (e.g., designing, programming, testing, or supporting APIs, though no API programming will be required for this specific role)
  • 2+ years of agile / scrum experience
  • Can both adapt to and improve upon maturing process in an evolving growth-stage company 
  • Goal-oriented and motivated to make an impact on the member and staff experience and health outcomes; not afraid to be held accountable for these results
  • Can bring a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into consideration 
  • Takes accountability for next steps, project plans, and commitments
  • Brings analytical thinking and an organized / detail-oriented approach to execution
  • Ability to break down complex, technical problems into smaller, achievable steps for Engineering
  • Ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences
  • Strong verbal and written communication skills, and able to clearly and persuasively communicate with vendors, partners, customers, and internal stakeholders
  • Ability to form trusting relationships with CSO, Sales, Engineering, clients, and end usersHungry to learn and open to learning from coaching, feedback, and challenges
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Product Designer, Member Experience Boston, MA

Product Designer, Member Experience

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview
We’re scaling a world class Product & Design team of product managers and product designers working on autonomous teams with software engineers and data scientists to make health care easier. Our culture is agile, curious, innovative, data- and design-driven.  

We’re looking for a Mid-Level Product Designer who will play a key role in creating an engaging, integrated experience within the Wellframe ecosystem of products, with a focus on our mobile applications. Our goal is to support app users in achieving their desired health goals, guiding them through educational content and clinical check-ins, and directing them to their clinical care team for additional assistance. When successful, a user-centered, delightful experience coupled with structured and unstructured interactions between staff and app users will spark behavioral change and positive health outcomes.

This role’s primary focus will be UX, with a dedicated visual designer partnership. The main responsibilities will be to conduct user research to uncover user needs, produce user flows which illustrate the customer journey, iterate and test wireframes which solve the user needs that have been uncovered, and interpret results of usability tests to further refine the digital experience.

Areas of Responsibility:

Reporting directly to a Senior Manager, Product Design, a Product Designer in this role will:

  • Be a relentless advocate for our users and clients, take pride in ensuring features are brought to the market successfully, and create an outcomes-focused, value-driven design strategy to take our mobile and desktop products to the next level
  • Conduct research to inform product and user experience decisions through surveys, user interviews, and data analysis
  • Thrive in ambiguity, and bring energy, curiosity, and passion for all things design
  • Partner with product designers, product managers, engineers, and other stakeholders to effectively diagnose problems to solve and drive requirements that take into account all parties’ needs to solve those problems in an elegant, iterative, and holistic way
  • Lead workshops and design exercises with internal and external stakeholders to inform product discovery, ideation, and solutions
  • Create prototypes to communicate, test, and validate solutions with users, stakeholders, and team members
  • Balance existing visual and UX patterns with platform-specific considerations to ensure a consistent, intuitive experience
  • Work closely with engineering and QA teams to define and refine product features to ensure they are build and behave as intended
  • Collaborate with product marketing and client services as related to go-to-customer and release planning activities
  • Inspire design thinking, a user-centered approach to problem solving, and user empathy throughout the organization through story-telling and work-sharing
  • Contribute to our continuous discovery process and scalable design strategy to enable member, customer, and company success
  • Have an active voice in the evolution of Wellfame’s design team, providing direction for best practices, deliverables, and research as design evolves from a service model into a function.

Education, Experience, & Skills Required:

  • 4+ years of experience designing and shipping digital products for mobile
  • Bachelor’s degree in Graphic Design, Human Factors, HCI, Psychology, Sociology, or related field, or comparable education and experience
  • Experience with building blocks of product management (discovery, user research, A/B testing, agile)
  • Experience designing and shipping cross-platform, end-to-end product features, especially for native mobile apps on iOS and Android
  • Advanced knowledge in fundamental UX design principles, concepts, and tools (research, user testing, wireframing, prototyping, visual design, persona creation, and journey mapping)
  • A curiosity to learn and a willingness to adapt as new and different challenges emerge
  • Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
  • Strong time management skills and the ability to be self-directed when needed
  • Experience with best practice mobile development accessibility standards a plus
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Product Designer, Staff Experience Boston, MA

Product Designer, Staff Experience

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview:
We’re scaling a world class Product & Design team, comprised of product managers and product designers working on autonomous teams with software engineers and data scientists to make health care easier. Our culture is agile, curious, innovative, data- and design-driven.  

We’re looking for a Mid-Level Product Designer who will play a key role in creating an engaging, integrated staff experience in the Wellframe ecosystem of products, with a focus on our dashboard web apps. Our goal is to provide guidance to our staff team, directing them to the members on their caseload who are in need of their attention. When successful, this two way interaction between staff and members will spark behavioral change and positive medical outcomes.

This role’s primary focus will be UX, with a dedicated visual designer partnership. The main responsibilities will be to conduct user research to uncover user needs, produce user flows which illustrate the customer journey, iterate and test wireframes which solve the user needs that have been uncovered, and interpret results of usability tests to further refine the digital experience.

Role Responsibilities:

Reporting directly to a Senior Manager, Product Design, a Product Designer in this role will:

  • Be a relentless advocate for our users and customers, take pride in ensuring features are brought to the market successfully, and create an outcomes-focused, value-driven design strategy to take our mobile and desktop products to the next level
  • Conduct research to inform product and user experience decisions through surveys, user interviews, and data analysis
  • Thrive in ambiguity, and bring energy, curiosity, and passion for all things design
  • Partner with product designers, product managers, engineers, and other stakeholders to effectively diagnose problems to solve and drive requirements that take into account all parties’ needs to solve those problems in an elegant, iterative, and holistic way
  • Lead workshops and design exercises with internal and external stakeholders to inform product discovery, ideation, and solutions
  • Create prototypes to communicate, test, and validate solutions with users, stakeholders, and team members
  • Balance existing visual and UX patterns with platform-specific considerations to ensure a consistent, intuitive experience
  • Work closely with engineering and QA teams to define and refine product features to ensure they are build and behave as intended
  • Collaborate with product marketing and customer services as related to go-to-customer and release planning activities
  • Inspire design thinking, a user-centered approach to problem solving, and user empathy throughout the organization through story-telling and work-sharing
  • Contribute to our continuous discovery process and scalable design strategy to enable member, customer, and company success
  • Have an active voice in the evolution of Wellfame’s design team, providing direction for best practices, deliverables, and research as design evolves from a service model into a function

Education, Experience, & Skills Required:

  • 4+ years of experience designing and shipping digital products
  • Bachelor’s degree in Graphic Design, Human Factors, HCI, Psychology, Sociology, or related field, or comparable education and experience
  • Experience with building blocks of product management (discovery, user research, A/B testing, agile)
  • Experience designing and shipping cross-platform, end-to-end product features.
  • Advanced knowledge in fundamental UX design principles, concepts, and tools (research, user testing, wireframing, prototyping, visual design, persona creation, and journey mapping)
  • Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
  • Strong time management skills and the ability to be self-directed when needed
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Product Manager Remote, US or Boston, MA

Product Manager

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We’re scaling a world class product team, with the goal of engaging patients with health plan care team members to improve their interactions with the healthcare system and clinical outcomes. 

Our product managers are relentless advocates for our clients and users, pursue a deep understanding of the market, take pride in ensuring features are brought to the market successfully, and participate in creating a value-driven and outcomes-focused product vision and strategy. Our culture is agile, curious, innovative, data and design-driven.
Our product managers bring energy, curiosity, and passion for all things product. Our product managers partner with designers and scrum teams in executing against the product roadmap.  Product managers will report to a Group Product Manager.  

Product Managers will contribute across many facets of our product, collaborate effectively across the organization, and demonstrate strong problem-solving.  This Product Manager will be particularly focused on the areas that touch the staff experience; leading efforts to identify opportunities to grow our product to enable staff to support patients and helping our team deliver continuous product improvements that enable customer, patient and company success. 

Areas of Responsibility:

Product subject matter expertise

  • Build expert knowledge of health plan staff workflows, Wellframe strategy, product, users, and data

New feature development and delivery

  • Establish target outcomes , and key performance indicators
  • Conduct interviews, client discovery, and perform quantitative research and analysis
  • Define, prioritize, and scope product requirements
  • Partner with Design to establish user journeys / experiences and design assets
  • Collaborate with Engineering to write, track and test user stories and deliver with quick time-to-market and optimal resources
  • Ensure user stories are aligned with project goals, and key performance indicators, as well as inclusive of detailed requirements, technical specifications, design assets, workflow diagrams, and acceptance criteria
  • Develop timelines, coordinate releases, and ensure Go To Customer plans are in place to communicate value to internal and external audiences
  • Communicate expectations and information to key stakeholders, as well as identify barriers or risks to meeting goals to Product and Engineering
  • Ensure all SDLC product requirements are followed

User, regulatory, and vendor research

  • Lead customer interviews, client discovery, and quantitative research and analysis
  • Relentlessly leverage data and analysis to test assumptions and validate product experiments
  • Support feature development and vendor partnerships through in-depth research

Team process

  • Contribute to and create Product team resources, such as user guides, FAQs, and story board newsletter
  • Contribute to ongoing process improvement projects

Skills and Experience:

  • B.S. or B.A. At least 3-5 years as a Product Manager at an organization delivering SaaS
  • Comfortable and interested in working with analytics and data
  • Confident with the building blocks for product management: working in an agile environment, building SaaS, managing a backlog, writing user stories, conducting user research/client discovery
  • Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines
  • Proficiency in Excel/Google Sheets including Pivot tables, charting, and more
  • Proficiency in PowerPoint/Keynote/Google Slides 
  • Must be New England-based or willing to relocate
  • Works well independently and effectively in fast-paced, agile startup environment
  • Very goal-oriented, and motivated to make an impact on member conversion, engagement, and health outcomes; not afraid to be held accountable for these resultsHighly motivated to be a strong performer and to impact results
  • Takes a pragmatic approach to solving problems, while still being able to articulate a story and vision for where a given project will help a company or product head
  • Can bring a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into consideration 
  • Takes serious accountability for next steps, project plans, and commitments
  • Highly detail-oriented and organized
  • Has the ability to break down complex, technical problems into smaller, achievable steps for Engineering
  • Hungry to learn and open to coaching, feedback, and from challenges
  • Ability to clearly communicate with vendors, partners, and customers
  • Ability to form trusting relationships with CSO, Engineering, clients, and end users
  • Ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences
Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Know someone who would be perfect for this job? Let them know!

Questions?

Email us at careers@wellframe.com.