Working
At Wellframe

We’re looking for exceptional people in healthcare and technology
to help us advance our mission.

Our team
values

Continuous improvement

Build. Measure. Learn.
We continuously invest in learning and improving our teams, processes, and products.

Empathy

Treat people like people.
We strive to deeply understand the needs of our users and clients in order to make them successful.

Collaboration

It’s all about teamwork.
Our diverse talents are a strategic advantage. We work constructively across disciplines to solve hard problems together.

Tenacity

Stay humble and persistent.
We go the extra mile to make our partners successful, and inspire each other with our thirst for excellence.

Accountability

Stand behind our work.
We are responsible for our results and to each other. We follow through with the commitments we make. We define goals and measure impact.

Respect

Listen to understand.
We provide honest feedback, directly and often. We challenge assumptions to stay focused on problem-solving.

Transparency

Communication is key.
We proactively communicate regarding decisions, developments, and challenges.

Office perks

  • Weekly in-office lunches
  • Nitro cold brew coffee
  • Health & wellness benefits
  • Mobile reimbursement
  • Hubway membership
  • Happy hours & team outings
  • Flexible work hours
  • Referral bonus program

Open positions

Client Services

Client Operations Associate Boston, MA

Client Operations Associate

Boston, MA
Client Services
Full-time

Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Departmental Overview:
The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.

Job Overview:
The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials.

Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe.

Responsibilities:
- Provide the first line of response communications for inbound user requests for help via email and telephone for our US-based and international users
- Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
- Become an expert in our technology platform and services and be comfortable walking others through it
- Create new content for our online help resource centers as new features are developed and based on trending support topics
- Assist with development of user training and support materials
- Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience

Requirements:
- Bachelor’s degree and at least one year of experience in a professional setting
- Excellent communication skills (written and verbal) required; experience providing technical support or training in both languages is preferred
- Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
- Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
- Strong time management skills and multitasking ability with excellent attention to detail
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn
- No healthcare background is necessary

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Client Operations Associate - Bilingual (English/Spanish) Boston, MA

Client Operations Associate - Bilingual (English/Spanish)

Boston, MA
Client Services
Full-time

Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Departmental Overview:
The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.

Job Overview:
The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials.

Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe.

Responsibilities:
- Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users
- Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
- Become an expert in our technology platform and services and be comfortable walking others through it
- Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics
- Assist with Spanish translations and development of user training and support materials
- Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience

Requirements:
- Bachelor’s degree and at least one year of experience in a professional setting
- Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred
- Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
- Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
- Strong time management skills and multitasking ability with excellent attention to detail
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn
- No healthcare background is necessary

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Know someone who would be perfect for this job? Let them know!

Data Analyst Boston, MA

Data Analyst

Boston, MA
Client Services
Full-time

Wellframe Overview
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Departmental Overview
The Analytics group works across many teams at Wellframe, including supporting Client Services, Consumer Experience, and Product Management teams’ efforts to transform our clients’ care management services. Growth at Wellframe relies on our ability to turn data into insights; the Analytics group is at the forefront of that effort, using data to continuously improve every facet of our clients' and users' experience. The problems we face are hard, and we can’t solve all of them at once, so we break problems down into pieces that we can measure, understand, and improve incrementally. We know that hard problems are best solved by great teams, so we recruit highly talented, data-savvy individuals who keep their sense of humor and positivity even when talking about spreadsheets.

Job Overview
Analysts at Wellframe work closely with multiple teams to build scalable reporting products and deliver insights to clients. Analysts must understand the business needs of customers and be able to synthesize findings, describe methodologies, and present results in a way that can be readily utilized by clients to drive change in their organizations. Analysts leverage a variety of data sources, including client-supplied medical and pharmacy claims, publicly available clinical and demographic data, and Wellframe proprietary data to build presentations, reports, and products. Analysts own projects end to end and are comfortable adapting to rapidly changing data and technology while still delivering a high quality end product.

Responsibilities
- Understand key business questions and needs of clients and design and implement analyses to match
- Synthesize analyses into the stories and visualizations that matter to our clients and stakeholders in an appealing and understandable manner
- Creatively leverage any and all available data sources across a variety of technical settings to improve decision-making
- Build scalable and automated analytics and reporting products that drive efficiency and knowledge across the company
- Support sales and marketing with quantitative modeling, including patient segmentation, financial value models, and process optimization

Our Ideal Candidate
- Bachelor’s degree or higher and at least 2 years experience in math, computer science, statistics, economics, or related field
- Experience working on projects related to data or statistics, preferably in healthcare
- Proficient in at least one statistical programming tool (Python/Pandas, R, SAS, or Stata), SQL, and Excel
- Comfort with verbal and written presentation of results, methodologies, and context for clients
- Ability to work independently in cross-functional and fast-paced team with little direction while maintaining priorities
- Strong understanding and willingness to challenge how data is captured, processed, and used in a real-world setting. Prior experience using medical claims, pharmacy, or other clinical data is preferred.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Clinical

Clinical Project Manager Boston, MA

Clinical Project Manager

Boston, MA
Clinical
Full-time


Department Overview
The Clinical Programs team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians and health communications and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems. 
 
Position Overview
This position focuses on managing and supporting the development cycle of Wellframe clinical programs, which are delivered to patients on mobile devices. These programs address a wide variety of patient needs from chronic disease management to weight loss to stress reduction. The Clinical Project Manager will be responsible for supporting the development and configuration of Wellframe clinical programs, and for managing complex projects that result in the on-time and in-scope delivery of clinical programs to the client services team for implementation.
 
Requirements
The Clinical Project Manager will support clinical program development and configuration during the program development cycle, and will also coordinate the management of program development projects. Key functions of the role include:
 
-Develop and manage detailed project plans that integrate client priorities into established protocols for the development of Wellframe clinical programs; supervise the successful execution of project plans once developed
-Content development in accordance with Wellframe health literacy and style parameters
-Program configuration and quality testing in Wellframe’s content management and internal admin systems
-Coordinate meticulous and comprehensive documentation of the development and testing of all clinical programs components
-Work with the Clinical Programs team to refine and improve the content development, program configuration and testing processes in order to prevent duplicative and inefficient workflows
-Assist with the development and updating of internal handbooks used to guide our configuration and quality testing processes
 
Ideal candidate
-Project manager with unparalleled attention to detail
-Bachelor’s degree and at least 2 years of experience in a professional setting
-Willingness and desire to become an expert in our content management and internal admin systems, as well as in the Wellframe platform
-Ability to learn and understand new software systems quickly
-Familiarity with basic concepts of programming (variables, logic statements, etc.) is a plus
-Familiarity with project management software (we use Wrike) is a plus
-Prior experience with developing patient education materials and/or health technology products, with a strong focus on health literacy
-Strong written and oral communication skills
-A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities.
-“No task is too small” attitude, with an eagerness to learn new skills
-Must be Boston-based or willing to relocate to Boston
 

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Senior Clinical Quality Manager Boston, MA

Senior Clinical Quality Manager

Boston, MA
Clinical
Full-time


Department Overview
The clinical team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians and communications and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems. 
 
Position Overview
In collaboration with the Director of Clinical Programs, the Senior Clinical Quality Manager works to:
- Manage the clinical design and creation of evidence-based clinical programs to be delivered to patients on mobile devices
- Design and create clinical protocols to be delivered to Wellframe clinician users on our web-based dashboard
- Collaborate with the client services department during new program development, training, and implementation phases of program creation to ensure a successful launch
- Support the sales team in efforts to provide potential clients with a vision and understanding of how Wellframe clinical programs can transform existing workflows
- Ensure that Wellframe clinical program content and design continues to provide education and capture data on key quality improvement measures for Wellframe clients
 
Wellframe clinical programs and protocols address a wide variety of patient needs, from chronic disease management to lifestyle issues like weight loss and stress management. The Senior Clinical Quality Manager will be responsible for reviewing the literature to ensure that the latest evidenced-based practices are incorporated into our programs, and that our programs address all applicable quality metrics such as Medicare Stars, HEDIS, and NCQA requirements. The Senior Clinical Quality Manager will also be responsible for reviewing content authored by other members of the team for clinical accuracy.
 
Key Responsibilities
- Reviewing scientific literature and summarizing applicable evidence base
- Detailed design of clinical protocols based on evidence base
- Authoring and editing of patient-facing written and audiovisual education materials
- Develop and implement a process for periodic review and revision of existing clinical programs
- Collaborate with client services team on clinician-facing initiatives
- Support sales team during the sales cycle
 
Ideal candidate
- NP or PA required; ideally with experience in primary care and chronic disease management
- Strong written and oral communication skills
- Familiarity with QI initiatives and measures such as NCQA, Stars, and HEDIS
- Prior experience with developing patient education materials and/or health technology products
- A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities
- Must be Boston-based or willing to relocate to Boston
- Must be able to travel up to 25%
 

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Engineering

Senior Full Stack Engineer Boston, MA

Senior Full Stack Engineer

Boston, MA
Engineering
Full-time

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery

As a software engineer on the platform team at Wellframe you'll be responsible for building APIs and fundamental services that enable our state-based clinical care plans. We’re a passionate team dedicated to providing core capabilities that the front-end, mobile, and clinical teams can build upon. We're looking for an experienced engineer with a strong sense of ownership to help build out our vision of a new generation of mobile health care delivery.

Example projects you’ll work on:

    • Develop next generation capabilities for care delivery by combining clinical medicine, machine learning, and mobile technology. 
    • Develop a dashboard for care managers that prioritizes patient follow-up based on rich data analysis of user activity patterns, clinical protocols and behavior anomalies.
    • Deliver personalized tasks and content to patients based on clinical disease treatment protocols, as well as user engagement / adherence, to maximize clinical outcomes.
    • Abstract away integrations with customer enterprise back-office systems, electronic medical records, pharmacy data, patient subscriber and claims information. 

Our ideal candidate:

    • B.S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study.
    • At least 3 years of development experience building SaaS or cloud-based commercial software products.
    • Experienced with backend web frameworks such as Ruby on Rails (or Django, Play, etc.).
    • Proficient with a modern scripting language such as Ruby or Python.
    • Makes good trade-offs for core design and API decisions — knows when to stick to convention, but also when to break it.
    • Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
    • Values the difference between good code and correct code, and cares about test-driven development without dogma.
    • Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies.
    • Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 

Tools we use include:

    • Ruby on Rails, Python, React, ES6, MySQL.
    • Spark, Scala, Cassandra, Elastic Search.
    • Amazon Web Services. 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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VP of Engineering Boston, MA

VP of Engineering

Boston, MA
Engineering
Full-time

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. 
 
We are using a state of the art, patented mobile system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients.
 
Our unique data assets create tremendous differentiated value for health insurers, hospitals, device companies, and outpatient clinical settings while bringing the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.
 
ROLE AND RESPONSIBILITIES
Reporting directly to the Co-founder & CEO, the VP of Engineering will be the key member of the leadership team responsible for building the Wellframe software platform and will oversee a diverse set of functions including Software Development (mobile, front-end, full-stack development, QA); DevOps, Data Science and Infrastructure Engineering.
 
·      Partner with CEO, Executive Leadership and Product to set a technology strategy that meets a dynamic set of company goals.
·      Plan, direct, and coordinate all technical activities associated with building and scaling the products across multiple functional teams
·      Grow and manage a world-class team of agile, innovative engineers potentially across multiple locations, by fostering a culture of excellence, mentoring and developing talent and recruiting strong, well-rounded software engineers.
·      Participate as a member of the senior management team to help shape company strategy, culture and operations.
·      Define and achieve target metrics and milestones for product & platform delivery, development & site operations.
 
PROFESSIONAL QUALIFICATIONS
A seasoned manager with the experience building outstanding teams; creating a positive, supportive work environment and building outstanding software products that delight users while solving important, real-world problems.
·      10+ years of industry experience taking on progressively more senior roles with at least 5 years of engineering management.
·      Experience building and leading engineering teams through hypergrowth, with a proven ability to recruit, mentor, develop and retain talent
·      Must have scaled platforms experience
·      Experience with Ruby/Rails highly desirable
·      Experience creating software within a regulated environment highly desireable.
·      Experience toward driving data science initiatives a plus

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